Head Of Retail

Pure Resourcing Solutions Limited; Norwich; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading specialist furniture retail company in the UK is seeking a dynamic Head of Retail. This role involves providing strategic leadership, ensuring profitability, and overseeing retail operations across multiple sites. You will manage P&L, set sales targets, and drive a customer-centric culture. The ideal candidate has extensive retail leadership experience and is skilled in operational transformation. Nationwide travel is required for this full-time permanent position.

Qualifications

• Extensive senior-level retail leadership experience is essential.
• Proven track record of delivering multi-site sales growth.
• Full P&L ownership with experience driving profitability.
• Strong commercial and financial acumen.
• Experience influencing at the board level is required.

Responsibilities

• Define and deliver the retail growth strategy aligned with business objectives.
• Own the retail P&L, setting and achieving sales and profit targets.
• Oversee retail budgeting, forecasting, and capital expenditure plans.
• Provide market insight and competitor analysis.
• Lead and inspire the retail team for succession planning.

Skills

Senior-level retail leadership experience

Sales growth and operational transformation

P&L ownership and profitability management

Commercial and financial acumen

Influencing and presenting at the board level

Understanding of retail operations and customer experience

Job description

We are working exclusively with a leading specialist furniture retail company with a nationwide presence, who are seeking a dynamic and strategic-minded individual to join their team as the Head of Retail. As the Head of Retail, you will play a pivotal role in providing leadership and accountability for the success, profitability, and operational excellence of all stores.

As the Head of Retail, you will be responsible for setting the vision and executing the strategy for the retail estate, ensuring store sales, service quality, and brand standards drive business growth. You will have full P&L accountability for the retail estate, oversee retail sales performance, and lead the overall management structure. Additionally, you will influence at the board level, contributing to the company's commercial strategy.

Responsibilities

• Define and deliver the retail growth strategy aligned with business objectives
• Own the retail P&L, setting and achieving sales and profit targets
• Oversee retail budgeting, forecasting, and capital expenditure plans
• Provide market insight and competitor analysis for commercial decisions
• Set clear commercial KPIs for Store Managers and monitor performance
• Lead, develop, and inspire the retail team to build a strong succession pipeline
• Drive a customer-centric culture to ensure exceptional service standards

Essential Skills & Experience

• Extensive senior-level retail leadership experience
• Proven track record of delivering multi-site sales growth and operational transformation
• Full P&L ownership with experience driving profitability across a large retail estate
• Strong commercial and financial acumen with experience managing large budgets
• Experience influencing and presenting at the board level
• Deep understanding of retail operations, customer experience, and compliance
• Regular weekly travel to the Head Office in East Anglia is required

Desirable Skills & Experience

• Exposure to digital transformation and omnichannel strategies
• Professionally trained in advanced leadership and commercial strategy

This is a full time, permanent role and nationwide travel will be required for the role. For more information on this opportunity, please contact Emily at Pure