Head of Reservations

Cheval Residences; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel brand in Greater London is seeking a Head of Reservations to lead their team, enhancing guest experiences from the initial enquiry through to booking. You will collaborate with revenue managers to ensure optimal performance and build trusted relationships with clients and internal teams. This pivotal role requires strong leadership and commercial acumen, ensuring every opportunity is maximized for memorable guest stays.

Qualifications

• Experience in leading a reservations team in the hospitality industry.
• Strong understanding of revenue management principles.
• Ability to build trusted relationships with clients and internal teams.

Responsibilities

• Lead the Reservations Team to enhance guest experiences.
• Collaborate with Revenue Managers to optimize performance.
• Engage with top-tier clients and manage seamless communication.

Skills

Commercial acumen

Leadership

Communication skills

Job description

At Cheval Collection, we dont just offer luxury serviced apartments we create exceptional experiences. As we continue to grow our global footprint, were seeking a dynamic and commercially astute Head of Reservations to lead our Reservations Team and play a pivotal role in shaping the future of our guest journey.

At Cheval Collection, every guest experience begins long before they arrive and youll be the one orchestrating that beginning. As Head of Reservations, youll lead a team thats not just responsible for bookings, but for crafting the first impression of our luxury brand. From the moment an enquiry is made, your team ensures every detail is handled with precision, warmth, and commercial insight.

Youll be the strategic partner to our Revenue Managers, Head of Revenue Distribution, and Director of Revenue and Distribution working together to optimise performance across our portfolio of 5-star serviced apartments. Your leadership will empower the team to convert enquiries into memorable stays, while your commercial acumen ensures every opportunity is maximised.

This role places you at the heart of our business. Youll be the go-to contact for our Managing Director, top-tier clients, General Managers, and Commercial Team building trusted relationships and ensuring seamless communication. Youll also engage daily with VIP guests, internal teams, and external partners, including third-party owners, navigating complex convers…