Head of Operations Administration

Medivet; Watford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading veterinary services provider in the UK is seeking a Head of Operations Admin to lead core operational administration across multiple networks. You will support the CEO and oversee a team, ensuring effective delivery of administrative services. Ideal candidates will have experience in an operational senior role, strong organizational skills, and a passion for excellence. This is an opportunity to make a significant impact within a caring community-oriented company.

Qualifications

• Experience in an operational administrative senior role or as an executive-level EA is essential.
• Proven experience managing a centralised admin or business support team.
• Exceptional organisational and administrative skills with strong attention to detail.

Responsibilities

• Lead the delivery of all core operational administration across six networks.
• Oversee key operational processes including rota and payroll coordination.
• Provide executive-level support to the CEO and senior operational leaders.

Skills

Operational administration

Team leadership

Rota management

Payroll coordination

Problem-solving

MS Office proficiency

Tools

Workday

Locum Bell

D365

Job description

Location

Support Centre (Hybrid)

About the Role

As Head of Operations Admin, you will lead the delivery of all core operational administration across our six networks. Reporting directly to the CEO, you’ll work closely with Network Directors, Network Partners and Ops Support Managers to ensure our clinics are fully supported with efficient, reliable and high‑quality administrative services. You’ll oversee key operational processes including rota and payroll coordination, locum and mobile vet support and accommodation confirmations. You’ll also ensure our operational templates, trackers and workflows remain accurate, up to date and consistently used across the business. This role leads a team of seven Network Administrators, ensuring continuous coverage and a high standard of service to our Networks. You will also provide executive-level support to the CEO and senior operational leaders, including diary coordination and support for key operational events. This is a fantastic opportunity for an experienced operational leader who thrives in a fast‑paced, multi‑site environment and is passionate about building strong teams and delivering exceptional service.

Key Responsibilities

• Build a high‑performing, service‑led team culture focused on operational excellence and quality.
• Lead, coach and develop the Network Administrators to ensure they are equipped for Medivet’s future growth.
• Partner with Network Directors and Network Partners to deliver efficient rota and payroll administration across all networks.
• Provide diary management and coordination support to the CEO and senior operational leaders.
• Support the organisation of key operational meetings and events.
• Oversee support for locum, Peripatetic and mobile vet requirements to ensure seamless service continuity.
• Support Ops Support Managers with Workday administration and ensure Bank Holiday and weekend cover is maintained across hubs and spokes.
• Maintain and improve templates, trackers and workflows to support complaint handling and day‑to‑day operations.
• Drive consistency, quality and responsiveness across all administrative support.
• Ensure the Network Administrator team provides full weekend cover on a rotational basis.

Skills & Experience

• Experience in an operational administrative senior role or as an executive‑level EA is essential.
• Proven experience managing a centralised admin or business support team.
• Exceptional organisational and administrative skills with strong attention to detail.
• Skilled in workforce planning, rota management and payroll coordination.
• Familiarity with locum, rota and resourcing management processes.
• Excellent prioritisation and problem‑solving skills in a fast‑paced, multi‑site environment.
• Demonstrated success improving operational processes and building consistent service standards.
• Proficient in MS Office (Excel, Outlook, Teams) and operational systems such as Workday, Locum Bell and D365.
• Experience working in multi‑site operational environments, ideally within veterinary, healthcare or service‑led sectors would be advantageous.

Why Medivet

Joining Medivet means becoming part of a nationwide community that puts care at the heart of everything we do. You'll work with a collaborative, people‑first team where your expertise will be valued and your work will make a genuine impact on the lives of our colleagues and the animals they care for.