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Head of Operations

Candela Education

United Kingdom

On-site

GBP 100,000 - 120,000

Full time

7 days ago

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Job summary

A global education company in the UK is seeking a Head of Operations to drive commercial growth and manage service delivery. The ideal candidate will possess strong operational skills and executive presence, with a proven track record in B2B sales and commercial operations. You'll have significant responsibility and the opportunity to make an impactful contribution. A competitive compensation structure based on results is offered.

Benefits

Geographic flexibility

Travel opportunities

Performance-based compensation

Qualifications

Proven rapport-builder with C-suite, partners, and clients.
Strong ability to take full ownership of commercial and operational delivery.
Proven track record of owning and closing 6-figure commercial deals.

Responsibilities

Own the full commercial pipeline: lead generation, pitch, close, onboard.
Build and optimise workflows, iterate SOPs.
Lead end-to-end recruitment, onboarding of tutors.

Skills

Fluent, polished English

Executional ownership

Experience in commercial operations

Mastery of workflow design

Financial & commercial fluency

Education

Good degree from a leading UK or US university

Tools

HubSpot

Notion

BI tools

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This range is provided by Candela Education. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About the role: Candela is building a new standard in private education - delivering premium support to families and students across the globe. As Head of Operations, you'll own end-to-end commercial growth, manage global service delivery, and build the operating system that allows us to scale. This is a high-autonomy, high-accountability role with significant responsibility but tremendous upside.

This is a key leadership position with significant responsibility, rapid exposure, and direct access to the founders. It's an opportunity to grow with the business, share in the upside, and leave your mark on a fast-moving company.

Key Responsibilities:

Partner Acquisition & Account Management

Own the full commercial pipeline: lead generation → pitch → close → onboard
Negotiate partnership agreements and activate partner channels
Manage all partnerships (with white-glove service); upsell and expand accounts
Lead discovery & scoping calls with prospective clients

Operational Excellence & Automation

Build and optimise workflows, iterate SOPs
Deploy CRM, BI, and AI tooling to automate operations and measure KPIs
Run weekly operations reviews and deliver margin, utilisation, and service metrics
Own all invoicing and financial reconciliation

Tutor / Mentor / Advisor Management

Lead end-to-end recruitment, onboarding and performance tracking of tutors
Coordinate capacity planning in collaboration with Education Manager

Client Escalation & Quality

Lead dispute resolution and ensure rapid service recovery
Analyse root causes, extract insights, and feed into process improvements

Requirements

Required Skills & Experience:

Non-negotiables:

Fluent, polished English. Native-level speaking and writing; proven rapport-builder with C-suite, partners and clients.
Academic Excellence. Candidates must hold a good degree from a leading UK or US university, with preference given to those from top-ranked institutions
Executional ownership. You must be able to take full ownership of commercial and operational delivery from Day 1 (We will provide full training and onboarding on the education side)
Experience in commercial operations / consultative B2B sales
Proven track record of owning and closing 6-figure commercial deals
Mastery of workflow design, SOP implementation and SaaS tooling (HubSpot, Notion, BI tools)
Financial & commercial fluency: margin management, pricing strategy, P&L, and budget control

Ideal Candidate Profile:

Ownership Mindset: You thrive in high-growth environments and take full ownership of your domain. You want to build something.
Commercial Operator: You are revenue-driven, data-literate, and naturally persuasive. You win and grow commercial partnerships with rigour
Structured & Strategic: You bring structure to ambiguity - designing processes, dashboards, and systems that scale global operations efficiently
Globally Adaptable: You're comfortable working across time zones and cultures, and naturally adapt to different stakeholders
Calm & Reliable: You manage complexity with composure, follow through without fail, and value clarity, consistency and excellence

Benefits

Why Candela

Lead a core function at an ambitious, global education company
Geographic flexibility and travel opportunities
Build on a strong foundation and shape our commercial engine
Operate with real autonomy, velocity and ownership
Share in the company's success. You'll be compensated in proportion to the results you deliver - not just your time. This role suits someone who wants meaningful performance upside and direct accountability

Compensation

Competitive base salary supplemented by a substantial performance bonus.

The compensation model is weighted heavily toward results - ideal for candidates confident in delivering strong outcomes and client satisfaction.

Total earnings up to £120,000+, based on delivery and results.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management
Industries
IT Services and IT Consulting

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