Head of Operations

CROWD CREATIVE; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A luxury design studio in Greater London is seeking a Head of Operations to lead the management team. You will optimize operations, implement financial strategies, and oversee HR activities. The ideal candidate has experience in luxury branding, strong financial acumen, and a proven track record at the executive level. Join a growing company that values creativity and offers a unique challenge in a fast-paced environment. This is a fantastic opportunity to help shape the company’s future.

Qualifications

• Proven track record in operation management at executive level.
• Strong financial management and cash flow expertise.
• Experienced in team management and organisational structuring.

Responsibilities

• Implement financial strategy and maintain budget control.
• Optimise operations management for efficient resource allocation.
• Oversee HR activities and recruitment.
• Manage operational staff and company compliance.

Skills

Operation management experience

Creative luxury branding background

Financial management expertise

Contract management skills

Resource allocation proficiency

Supply chain optimisation

Risk management

Team management experience

Change management processes

Job description

About The Role

A highly influential medium-sized design studio who are skyrocketing in the field of luxury experiential design is actively seeking a Head of Operations to become a valuable addition to their team in London. Our client has carved out their niche; specialising in creating and executing design-led exhibitions, events, and activations for some of the world’s most prestigious luxury brands.

As Head of Operations, you will be a key member of the business, working alongside the Directors of the company to lead on the execution of the studio’s strategic plan, optimising operations, enhancing overall efficiency and helping to drive the business forward through their next phase of growth. Your responsibilities will cover HR, team management, progress monitoring, helping to put together financial strategies and future planning for the business. Leveraging your expertise, you will facilitate data-driven decision-making and bolster risk management practices within the studio.

This is an excellent opportunity for a career move with a company who are going from strength to strength on an international level, in their early stages of growth which will allow you to develop professionally with the company and become an integral part of the senior management team, who will be working together to take their successes to the next level. Our client is a specialist and highly creative, niche design studio who offer a fun and social environment and a strong vision for growth and success!

Key Responsibilities

• Implement financial strategy and maintain budget control
• Optimise operations management for efficient resource allocation
• Oversee HR activities and recruitment
• Team management
• Enhance processes for continuous improvement
• Implement and monitor new processes, systems, and strategies
• Develop a clear strategy to enhance business activities
• Create a feedback processes for post-project improvements
• Contribute to client retention and repeat business initiatives
• Provide reporting and lead on operational and growth strategy
• Manage any staff issues and be the go to person for operational queries
• Manage insurances and other company compliance
• Manage office / operational staff
• Involvement in company events and marketing strategies

Key Skills / Requirements

• Proven track record in operation management at executive level
• You will have a background in creative luxury branding / events / interiors, design or similar
• Strong financial management and cash flow expertise
• Strong contract management skills
• Proficient in resource allocation through project management
• Previous experience in supply chain optimisation
• Confident in risk management and problem-solving
• Experienced in team management and organisational structuring
• Skilled in driving successful change management processes

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