Head of Operations

CRS; England; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading UK specialist lender is seeking a Head of Operations to oversee lending operations and drive operational excellence. The successful candidate will lead teams, manage in-life portfolio services, and contribute to strategic planning. Ideal candidates will have a strong background in bridging lending and regulatory knowledge, alongside skills in communication and change management. This is a senior role with significant impact on the business's operational framework and efficiency.

Benefits

Competitive salary

Benefits

Bonus

Qualifications

• Strong background in bridging lending is essential.
• Experience leading completions, servicing, arrears, and third-party partners required.
• Strong regulatory knowledge including KYC/AML and operational risk needed.

Responsibilities

• Lead end-to-end lending operations with a focus on efficiency and accuracy.
• Oversee in-life portfolio management, ensuring compliance and customer service.
• Drive operational improvements through scalable processes and automation.

Skills

Bridging lending expertise

Leadership in servicing and completions

Regulatory knowledge (KYC / AML)

Change management skills

Communication and influencing skills

Customer-focused approach

Job description

Head of Operations – Bridging Finance

Salary : Competitive + Benefits + Bonus

A leading UK specialist lender is seeking a Head of Operations to oversee lending, drive operational excellence, and play a key role in shaping the business.

This is a senior leadership role where you will influence strategy, own delivery across key operational functions, and lead teams that sit at the very heart of the business.

This is an environment where curiosity is encouraged, ideas matter, and everyone is empowered to drive meaningful impact.

About the Role

As Head of Operations, you will lead end-to-end lending operations, ensuring smooth progression from approval to completion while driving efficiency, accuracy and strong customer outcomes.

Oversee in-life portfolio management, including servicing, variations, arrears and recoveries, with robust governance, MI and risk controls.

Manage savings operations and outsourced partners, ensuring SLA performance, regulatory compliance and high-quality customer service.

Drive operational improvement and transformation, introducing scalable processes, automation and change initiatives across the function.

Lead, develop and inspire high-performing teams while contributing to strategic planning and shaping the lender’s operational framework.

About You

You will bring :

• Strong background in bridging lending
• Experience leading completions, servicing, arrears and third-party partners
• Strong regulatory knowledge including KYC / AML and operational risk
• A track record of delivering change and continuous improvement
• Strong communication and influencing skills at senior level
• A disciplined, customer-focused, performance-driven approach

This is a role where you can genuinely influence strategy, shape the operational engine of the business, and make a meaningful impact.

How to Apply

Please attach your CV and we would welcome a confidential conversation.