Head of Operations

SRS Recruitment Solutions; Bristol; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A recognized international manufacturer is seeking a Head of Operations based in South West UK. This senior on-site role involves leading warehouse, customer service, and supply chain functions. The ideal candidate will manage daily operations and drive growth, ensuring efficiency and productivity. Key responsibilities include overseeing stock control, directing a small team, and managing logistics. This position offers a competitive salary, performance-driven rewards, and a hybrid working model with excellent benefits.

Benefits

Pension

Health scheme

Company bonus

25 days holiday

Qualifications

• Proven experience in an operations or warehouse management role, ideally within an SME or growth environment.
• Strong people-management and team-development experience.
• Proficient user of Microsoft Excel.

Responsibilities

• Lead the day-to-day operation of the warehouse, ensuring efficiency and service performance.
• Manage and develop the warehouse team, setting clear expectations and performance standards.
• Support the set-up and expansion of warehouse infrastructure.

Skills

Operations management

Warehouse management

Team leadership

Microsoft Excel

Logistics coordination

Problem-solving

Job description

Vacancy Details

Vacancy No: 5466

Title:compiler x c / build - head of operations – building products (South West)compiler x

Location: South West UK; Hybrid working possible.

Salary: Competitive basic salary + excellent performance‑driven rewards.

Package: Pension, health scheme, company bonus, car, 25 days holiday.

Company

Our client is a well‑established international manufacturer and distributor working in the roofing, drainage and plumbing sectors. With origins dating back to the late 1940s, the business offers a strong reputation for innovation, quality and reliability, supplying a wide network of retailers, builders’ merchants and online partners across the UK, Europe, the Middle East and Africa.

Opportunity

The business is seeking a hands‑on Head of Operations to lead and develop the warehouse, customer service and supply chain functions, playing a key role in supporting continued high‑growth performance (circa 40% year‑on‑year). Based at their site in the South West of England, this is a senior on‑site leadership role,-next to design & implementation of scalable systems, processes and infrastructure to support future expansion. This practical, sleeves‑rolled‑up role is well suited to someone comfortable leading a small, multi‑functional team while building the capability, structure and standards required for the next phase of growth.

Responsibilities

• Operations & Warehouse Management
  • Lead the day‑to‑day operation of the warehouse, ensuring efficiency, accuracy and service performance.
  • Manage and develop the warehouse team (four staff), setting clear expectations and performance standards يغِ.
  • Own warehouse layouts, workflows and capacity planning as volumes increase.
  • Define sna / track, and improve warehouse KPIs including productivity, accuracy, service levels and stock integrity.
  • Support the set‑up and expansion of warehouse infrastructure, including racking, MHE and operational systems.
• Stock Control & Supply Chain
  • Oversee stock ordering and inventory management (one staff member).
  • Work closely with Sales and Finance to support demand forecasting and stock availability.
  • Manage inbound supply, including global container logistics and coordination with freight forwarders.
  • Control inventory accuracy, stock turns, obsolete stock and write‑offs.
• Customer Service & Product Support
  • Manage the customer service function (one staff member).
  • Actively support inbound customer calls, including technical and product‑related queries.
  • Develop & maintain strong product knowledge across the range to support customers and internal teams.
  • Ensure a high standard of customer communication and issue resolution.
• Compliance, Quality & Safety
  • Maintain compliance with ISO 9001 standards, including documentation and audits.
  • Ensure adherence to Fire Safety, Health & Safety and risk assessment requirements.
  • Promote a strong safety and quality culture across the operation.
• Systems, Reporting & Continuous Improvement
  • Take ownership of day‑to‑day operational systems – NetSuite ERP.
  • Ensure data accuracy across stock, orders and reporting.
  • Use Excel confidently for KPI tracking, analysis, forecasting and reporting.
  • Drive continuous improvement initiatives, implementing SOPs and scalable processes.
  • Identify, and implement system or automation improvements appropriate to a growing SME.
• Financial & Commercial Support
  • Manage & control operational costs, including labour, freight, storage and consumables.
  • Support budgeting & forecasting activities in collaboration with Finance.
  • Balance service levels with cost efficiency as the business scales.
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• Risk & Business Continuity
  • Identify operational risks and capacity constraints and implement mitigation plans.
  • Support business continuity planning for the warehouse operation.
  • Manage supplier and logistics partner performance where relevant.

Skills & Experience Required

• Proven experience in an operations or warehouse management role, ideally within an SME or growth environment.
• Strong people‑management and team‑development experience.
• Proficient user of Microsoft Excel.
• Solid understanding of्तर warehouse KPIs, layouts, processes and capacity planning.
• Experience managing global container logistics and international supply chains.
• Working knowledge of ISO 9001, Health & Safety and Fire Safety requirements.
• Comfortable operating in a hands‑on role within a small team.
• Experience setting up or expanding a warehouse operation (racking, MHE, systems) highly desirable.
• Strong problem‑solving and decision‑making skills.

Training

All necessary training in relevant aspects of our client’s business will be provided along with continuous training and development opportunities.