Head of Network Operations

Quickline Communications Limited; Beverley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider in the UK is seeking an experienced Head of Network Operations to lead their network operations team. The role involves managing incident response, shaping network strategies, and collaborating with vendors to ensure top-quality broadband service. Candidates should have strong leadership skills and a deep understanding of network technologies. This position offers various benefits, including a pension scheme, health cashback, and generous holiday allowances.

Benefits

Pension – 5% employer / 5% employee contribution

Health Cashback Scheme

25 days annual leave + bank holidays

Option to buy or sell up to 5 additional days annual leave

High Street Shopping Discount Scheme

Free parking on site

Regular ‘Lunch & Learns’

Social events

Customer Obsessed Awards

Qualifications

• Previous experience leading network engineering or operations teams.
• Strong understanding of network technologies and security principles.
• Excelling at troubleshooting network issues and ensuring network reliability.

Responsibilities

• Manage incident response to minimize downtime and enhance service quality.
• Develop network operations strategies, overseeing upgrades and security.
• Collaborate with vendors to meet service level agreements.

Skills

Network engineering leadership

Network technologies

Security principles

Performance analysis

Incident management

Job description

Our mission relies on a team of inspiring people, and we're looking for an experienced Head of Network Operations (NOC) to lead our network operations team and ensure our broadband network runs smoothly, securely, and efficiently. If you thrive leading a hands‑on team, enjoy solving complex network challenges, and take pride in delivering reliable broadband to rural communities, then we'd love to hear from you.

Responsibilities

• Take charge of incident management to minimise downtime and ensure top‑quality service for our customers.
• Shape the future of our network operations strategy, overseeing upgrades, expansions, and security measures.
• Collaborate with vendors and service providers to maintain strong partnerships and meet service level agreements.
• Enjoy a role that combines hands‑on technical work with leadership, all while making a real difference in rural connectivity.

Qualifications

• Previous experience leading network engineering or network operations teams.
• Strong understanding of network technologies, security principles, vendor management, and performance analysis.
• Excelling at troubleshooting network issues, managing incidents, and ensuring the reliability and security of complex network infrastructure.

Benefits and Perks

• Pension – 5% employer / 5% employee contribution.
• Health Cashback Scheme – you can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24 / 7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• Option to buy or sell up to 5 additional days annual leave.
• High Street Shopping Discount Scheme – holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema, etc.
• Free parking on site.
• Regular ‘Lunch & Learns’.
• Social events – summer and end‑of‑year parties, etc.
• Customer Obsessed Awards – regular opportunities to win!

Recruitment Information

Note to Agencies Quickline has an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, or directly to Quickline employees or managers, will be considered Quickline property and Quickline is free to contact those prospective candidates directly with zero financial repercussions. Please note: You must have the right to work in the UK in order to be successfully appointed to this role.