Head of Merchandising

Harrods; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading luxury department store in London is seeking a Head of Merchandising to set and deliver the merchandising vision. The role involves leading a talented team and collaborating with various departments to achieve commercial goals. The ideal candidate should possess strong leadership skills, experience in merchandising or supply chain, and a strategic mindset. This hybrid role requires at least three days at the Knightsbridge store.

Qualifications

• Proven experience in merchandising or supply chain in a multi-brand retail environment.
• Ability to balance strategic vision with operational delivery.
• Strong analytical and forecasting skills.

Responsibilities

• Lead and develop a high-performing team through coaching and mentoring.
• Drive merchandising strategy and monitor performance against budgets.
• Oversee demand planning, forecasting, and replenishment.

Skills

Leadership

Strategic vision

Stakeholder management

Analytical skills

Coaching and mentoring

Job description

About the Role

As Head of Merchandising, you’ll report to the Merchandise Director and take ownership of setting and delivering the merchandising vision across all channels. You’ll manage a talented team of Merchandising Managers, Merchandisers and Demand Planners, while working closely with Buying Directors, Supply Chain, Finance and IT to ensure seamless delivery of commercial goals.

In this role you will be responsible for:

• Leading and developing a high-performing team through coaching, mentoring and role-modelling Harrods’ values.
• Driving the merchandising strategy, maximising sales and profitability, and monitoring performance against budgets.
• Overseeing demand planning, forecasting and replenishment to ensure product availability and operational efficiency.
• Partnering with Buying to deliver a customer-focused product strategy, supported by accurate analysis and forecasting.
• Driving process improvement, automation and cross-functional collaboration to create efficiencies and sustainable growth.
• Acting as deputy for the Merchandise Director on key initiatives and projects.

This is a hybrid role, with a minimum of three days each week based at our iconic Knightsbridge store.

About You

You will be a commercially astute leader with proven experience in merchandising or supply chain, ideally within a multi-brand retail environment. You’ll bring the ability to balance strategic vision with operational delivery, and inspire those around you to achieve exceptional results.

You will also:

• Have a collaborative leadership style, with strong coaching and mentoring skills.
• Possess excellent stakeholder management and influencing skills, able to build trust and engagement at all levels.
• Demonstrate strong analytical and forecasting skills, with the ability to translate data into commercial decisions.
• Thrive on challenge, with a tenacious and positive outlook.
• Be highly organised, adaptable, and motivated to continuously improve processes.

About Us

Harrods is one of the world’s leading luxury department stores and a destination for top designers and the most sought-after brands from across the globe. Our mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers, and we’ll do something remarkable for you. Alongside a welcoming and inspiring workplace, you’ll find abundant opportunities to develop your career across the many specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal skills and experience, we believe in potential and individuality. If you can demonstrate most of the requirements and the passion to thrive in this role, we encourage you to apply.

At Harrods, we know the personality and authenticity of our people sets us apart. We celebrate individuality and invite applications from all cultures, backgrounds, tastes, and experiences. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn or follow us on Instagram @togetherharrods.