Head of Leasehold Services

Remedy Medical; Blyth; On-site; GBP 40,000 - 55,000; Part time

Job summary

A public sector organization in Blyth is seeking a Head of Leasehold Services to lead the leaseholder service and improve service quality through effective policy implementation. The ideal candidate will manage complex cases and engage with multiple stakeholders to enhance communication and compliance. This temporary full-time role offers a unique opportunity to drive change within the sector.

Responsibilities

• Lead the end-to-end leaseholder service and ensure legal compliance.
• Develop policies and frameworks to improve service quality.
• Manage complex cases and provide expert advice on legislation.

Job description

Responsibilities

• Lead the end-to-end leaseholder service, including billing, consultation, dispute resolution, and communications, section 20 processes for major works, ensuring legal compliance and effective stakeholder management, ultimately creating a single leasehold team in the borough.
• Develop and implement policies, procedures, and performance frameworks to improve service quality and accountability.
• Collaborate with finance, legal, asset management, and housing teams to ensure joined-up delivery.
• Act as the strategic lead for leaseholder engagement, ensuring clear, empathetic, and timely communication.
• Manage complex cases, complaints, and tribunal matters with professionalism and attention to detail.
• Provide expert advice on leaseholder legislation, rights, and obligations.
• Lead a team of officers, fostering a culture of ownership, responsiveness, and continuous improvement.

Job Info

• Job Title: Head of Leasehold Services
• Company: Remedy Medical
• Location: Blyth, Northumberland
• Posted: Sep 30th 2025
• Closes: Oct 31st 2025
• Sector: Public Sector
• Contract: Temporary
• Hours: Full Time