Head of Facilities Operations & Workplace Experience

Sodexo Ltd; Greater London; On-site; GBP 55,000 - 68,000; Full time

Job summary

A leading facilities services provider seeks a Head of Facilities Operations & Workplace Experience at the University of Greenwich. In this pivotal role, you'll oversee the management of facilities and enhance student and staff experiences across multiple campuses. Responsibilities include ensuring operational excellence, driving performance through data, and cultivating a safe work environment. The position demands strong leadership skills and a commitment to commercial growth, offering a competitive salary and extensive benefits package.

Benefits

Competitive salary

Career growth opportunities

Diverse and inclusive workplace

Unlimited mental health support

Employee Assistance Programme

24/7 virtual GP service

Exclusive discounts

Mercer Aspire Pension Plan

Learning and development opportunities

Bike to Work Scheme

Qualifications

• Proven experience in facilities management and operations.
• Ability to lead diverse teams and manage multiple projects.
• Strong analytical skills to optimize performance.

Responsibilities

• Ensure consistency in operations across all sites.
• Drive data-driven operational excellence and support commercial growth.
• Lead a culture of safety and effective communication.

Skills

Leadership

Communication

Operational Excellence

Safety Management

Job description

Join Our Team as a Head of Facilities Operations & Workplace Experience – Make an Impact Every Day

Location: University of Greenwich (Avery Hill, Greenwich & Medway campuses)
Days/Shift Pattern: Monday to Friday
Total Hours Per Week: 40hours
Salary: £55,000 - £68,000 Depending on experience, plus 10% bonus and £1,300 flexible benefit funds

Step into a career-defining leadership role at the University of Greenwich. As Head of Facilities Operations & Workplace Experience, you’ll lead hard and soft FM delivery across our Avery Hill, Greenwich and Medway campuses – from modern teaching spaces to historic, listed buildings on a world heritage site.

Working in partnership with the Partnership Director and senior client stakeholders, you’ll drive IFM operational excellence, use data and best-practice engineering to optimise performance, and create a people-first workplace experience that enhances student and staff life while supporting our commercial and CSR goals.

What You’ll Be Doing

Supporting the Partnership Director with:

• Ensuring consistency in process and procedures deployed in operational delivery of hard and soft services across all sites.
• Creates an environment in which safety is the first priority and all parties are encouraged to participate.
• Works with the commercial team to ensure that monthly reporting is accurate for FM activity.
• Support the contract Head of Finance and Partnership Director to grow the account and execute the overall business strategy that will maintain and grow revenue and profitability.
• Be able to work within an entrepreneurial culture delivering solutions, providing leadership and communication but not afraid to dive into details.
• Requirement to be on call and support out of hours in emergency situations.
• Carry out other reasonable tasks as directed by senior management in order to meet the operational requirements of the business.

For a full list of responsibilities please view the attached job description

What We Offer

At Sodexo, this is more than just a job—it’s your chance to be part of something greater.We celebrate individuality, encourage purpose-driven work, and empower you to succeed on your own terms. Here’s what you can expect when you join us:

• A competitive salary & excellent benefits package.

• Opportunities for career growth and development.

• A diverse, supportive, and inclusive workplace.

Additional Perks & Benefits

• Unlimited access to an online mental health and wellbeing support platform.

• An Employee Assistance Programme for legal, financial, and personal support.

• 24/7 access to a virtual GP service.

• Exclusive discounts for you, your family, and friends through the Sodexo Discounts Scheme.

• Membership in the Mercer Aspire Pension Plan to help you save for your future.

• Learning and development opportunities to enhance your career growth.

• A Bike to Work Scheme, supporting both your fitness and the environment.

Ready to Be Part of Something Greater?

If you're looking for an opportunity where you can bring your passion, skills, and ambition to a company that truly values you, then this is it. Apply today and take the next step in your Sodexo journey.

Friendly customers. Vibrant communities. Exciting careers.

Please note: Sodexo reserves the right to close this advert early if we receive a high number of applications.