Head of EMEA/APAC Cash Client Services - VP II, State Street Investment Management

State Street; London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading global investment management firm is seeking a Head of EMEA and APAC Cash Client Services to lead its cash client services teams. The successful candidate will manage operations and ensure client satisfaction in a highly regulated environment. Candidates should have at least 8 years of experience in financial services, particularly in client-facing roles, and money market experience is mandatory. This position supports a hybrid working model with three days in the office each week.

Qualifications

• Minimum 8 years of experience in Financial Services in a client facing role.
• Money market experience required.
• Experience managing client services in a highly regulated environment.

Responsibilities

• Manage the EMEA and APAC Cash Client Services teams.
• Manage the transfer agent relationship for money market products.
• Champion cash business interests with internal stakeholders.
• Facilitate execution of intermediary agreements.
• Stay abreast of regulations affecting money funds.
• Prepare materials for senior management reporting.

Skills

Critical thinking skills

Client service experience

Ability to manage multiple priorities

Proactivity and attention to detail

Education

Bachelor's degree

IMC level qualification preferred

Job description

Who are we looking for?

State Street Investment Management is currently looking for a Head of EMEA and APAC Cash Client Services in our Global Cash Distribution Team. This is an opportunity to work with State Street Investment Management’s global cash management product line. State Street Investment Management is a leading cash management provider with approximately $550 billion in cash assets under management.

We are looking for a motivated, team-focused leader to hone and improve the client service experience for our global cash business clients. You will manage the day-to-day activities of State Street Investment Management’s European Cash Client Services operations. You will be responsible for the satisfaction of our cash clients invested in our money market products and work closely with our distribution teams in supporting our revenue goals. You will contribute to the strategy of the cash business by bringing experience, analyzing competitor information, and staying current with developments in the cash market.

What you will be responsible for:

• Managing the EMEA and APAC Cash Client Services teams
• Managing the transfer agent relationship for State Street Investment Management money market products alongside our COO team
• Championing the cash business team’s interests with internal stakeholders: legal, compliance, finance, product management, portfolio management, and COO team
• Facilitating the prompt execution of intermediary agreements to meet client expectations and support the team’s revenue goals
• Staying abreast of regulation affecting money funds (including anti-money laundering and financial crime risks) and acting as a SME within the team
• Partnering with the website development team to ensure the cash website is both compliant and presenting clear information to investors.
• Working closely with US Head of Cash Client Services to ensure we are sharing our best ideas and acting as a truly global team.
• Partnering with the sales desk to help support the team's revenue goals.
• Preparing ad hoc materials for senior management reporting and inquiries.
• Presenting to internal committees and the board of directors governing State Street Investment Management’s money market funds

What we value:

• Demonstrated critical thinking skills.
• Ability to manage multiple priorities and balance needs of multiple stakeholders.
• Proactivity & attention to detail are critical.
• Ability to thrive in a highly regulated environment that demands full compliance.
• Willingness to learn and grow with the team and with the organization will make you a great fit for our growing business.
• Limited travel and willingness to work in a hybrid environment required (3 days in office required per week)

Education & Preferred Qualifications

• Bachelor’s degree
• IMC level qualification preferred
• Minimum 8 years of experience in Financial Services in a client facing role
• Money market experience required.
• Client service experience required.

End Date: October 1, 2025

For further information, and to apply, please visit our website via the “Apply” button below.