Head of Delivery

Fulham Shore LTD; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading food service company in Greater London is seeking a delivery channel manager to drive growth with major platforms such as Deliveroo and Uber Eats. The ideal candidate will have experience in hospitality or retail and a strong background in managing delivery channels. Responsibilities include running performance marketing campaigns, defining KPIs, and managing budgets across two brands. The role offers a competitive salary with bonuses, healthcare, holiday allowances, and discounts at restaurants.

Benefits

Competitive salary + bonus

Healthcare

28 days’ holiday, including bank holidays

Pension

Employee Assistance Program

Staff discount across restaurants

Great food in restaurants

Qualifications

• Experience in hospitality, retail, or FMCG sectors.
• Strong in managing delivery channels like Deliveroo and Uber Eats.
• Experience in paid search and lifecycle marketing is a plus.

Responsibilities

• Drive delivery growth with major platforms like Deliveroo, Uber Eats, and Just Eat.
• Run integrated marketing campaigns across various channels.
• Define and track KPIs for acquisition and retention performance.
• Manage budgets and partner plans for two brand portfolios.

Skills

Delivery channel management

PPC

CRM

Data analysis

Campaign planning

Job description

Franco Manca and The Real Greek, The Fulham Shore

Two brands. One mission: simple, joyful food. At Franco Manca we’re pioneers of sourdough, at The Real Greek every meal’s a celebration of culture and community. We need a pro who owns delivery channels (Deliveroo / Uber Eats / Just Eat). Experience in the wider digital ecosystem (PPC / CRM) is a big plus.

What you’ll do

• Drive delivery growth with Deliveroo / Uber Eats / Just Eat
• Expand brand presence across all major delivery partners by optimizing visibility, improving menu structure, leveraging platform-level promos, and managing performance levers (boosts, offers, fee tests). Build strong partner relationships to secure placement, co‑funded marketing, and data insights that increase order volume and reach new customers.
• Run full‑funnel performance marketing: Plan and execute integrated campaigns across search, paid social, SEO, affiliates, and retargeting to grow both visits and orders. Continuously refine audience targeting, creative, bidding, and landing experiences to drive efficient acquisition while supporting brand visibility and category growth.
• Turn data into action: Define and track clear KPIs across acquisition, retention, and delivery performance. Use real‑time dashboards and sharp weekly reporting to identify quick wins and inform decision‑making. Implement a rapid test‑and‑learn culture to validate hypotheses and scale what works.
• Own budgets and partner plans across both brands: Manage channel budgets, forecast performance, and allocate spend to maximise ROI across two brand portfolios. Coordinate with internal teams and external partners to deliver aligned marketing calendars, co‑branded activations, and shared growth goals.

You are

A do‑er with hospitality / retail / FMCG experience.

Strong in managing delivery channel. Experience in paid search + lifecycle / CRM are a big plus. Fluent in analytics, commercial, and creative.

Perks

Competitive salary + bonus, healthcare, 28 days’ holiday (including bank holidays), pension, EAP, and staff discount across Franco Manca & The Real Greek, plus great food when you’re in our restaurants.