Head of Customer Relationships & Onboarding

CBC Recruitment Solutions; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment consultancy is seeking a Head of Customer Relationship Management based in Manchester. This newly created role involves overseeing the customer relationship function, coaching and developing staff, and ensuring smooth client onboarding. The ideal candidate has team management experience and excellent communication skills. A background in the asset finance sector is desirable.

Qualifications

• Proven team management experience.
• Understanding of the asset finance marketplace is desirable.
• Excellent communication skills.
• Ability to plan and manage multiple projects and deadlines.
• Ability to think creatively to solve problems.

Responsibilities

• Coach, mentor and develop staff, including overseeing new employee onboarding.
• Work closely with other stakeholders to ensure smooth client onboarding.
• Monitor quality through oversight checks and operational data review.
• Monitor forward capacity management, ensuring resource availability.
• Ensure the team is processing all requests for in-life tasks.

Skills

Team management

Communication skills

Project management

Creative problem solving

Job description

A leading recruitment consultancy is seeking a Head of Customer Relationship Management based in Manchester. This newly created role involves overseeing the customer relationship function, coaching and developing staff, and ensuring smooth client onboarding. The ideal candidate has team management experience and excellent communication skills. A background in the asset finance sector is desirable.