Head of Customer Operations - VR Hardware

GET STAFFED ONLINE RECRUITMENT LIMITED; London; Remote; GBP 35,000 - 40,000; Full time

Job summary

A leading recruitment agency seeks a Head of Customer Operations to enhance customer experience in the virtual reality sector. The role includes managing CRM systems, coordinating teams, and overseeing logistics. A passion for VR gaming and proven experience with customer service are essential. Join a fast-growing innovator in immersive technology with opportunities for career growth.

Benefits

Competitive salary

Opportunity for career growth

Impact on global expansion

Qualifications

• Proactive and customer-focused with a passion for virtual reality.
• Experience managing CRM systems, especially HubSpot.
• Knowledge of logistics in both domestic and international contexts.

Responsibilities

• Manage CRM systems and oversee customer service and support.
• Coordinate external customer service teams during peak sales.
• Support global logistics and day-to-day operations.
• Manage refunds, returns, and replacements with 3PL providers.

Skills

Genuine enthusiasm for VR and gaming

Strong understanding of Shopify

Proven experience with CRM systems (HubSpot ideal)

Solid grasp of logistics

Job description

Head of Customer Operations

Salary: £35,000 - £40,000 per annum

Location: Remote (UK-based preferred)

Our client is on a mission to revolutionise the way they experience Virtual Reality. Their award-winning VR chairs bring a new level of immersion to gaming, simulation, training, and entertainment. They are scaling fast, selling through global retailers including Amazon, Argos, Best Buy and Costco, and they are looking for a Head of Customer Operations to join their growing team.

This is a key role, ensuring that every customer – from hardcore VR gamers to global enterprise clients – receives the world-class service they expect from an innovative tech leader.

They are looking for a proactive, customer-focused applicant who has a genuine passion and interest in virtual reality gaming and technology.

Must Haves:

• Genuine enthusiasm for VR and gaming.
• Strong understanding of Shopify.
• Proven experience with CRM systems (HubSpot ideal).
• Solid grasp of logistics (domestic: UK & USA; international).

Nice To Haves:

• Experience in technology product launches.
• Marketing exposure: Email, Google Ads, Meta Ads.
• Understanding of China manufacturing and logistics.
• Hands-on technical support experience with technology products.

What You’ll Do:

• Manage their CRM system (HubSpot) and oversee all inbound customer service, sales, technical, and support queries.
• Lead and coordinate external customer service teams and agents during peak sales and seasonal periods.
• Collaborate with the Operations team to support global logistics and day-to-day operations.
• Oversee channel management across Shopify, Amazon, Argos, Best Buy, Costco, and more.
• Manage refunds, returns, and replacements via international 3PL providers.
• Take ownership of review site management (Trustpilot, Google Reviews, Judge.me, Amazon, and others).

Why Join Our Client?

• Be part of a fast-growing VR hardware innovator shaping the future of immersive technology.
• Work independently with a passionate team where your role has a direct impact on customer experience, global expansion and the direction of the company.
• Opportunity to work across multiple disciplines – operations, logistics, marketing, customer success.
• Competitive package with room to grow as the company rapidly scales internationally.

If this Head of Customer Operations role sounds like your ideal next career opportunity, then apply today with an up-to-date CV.