Head of Compliance & Regulatory

ZEGO; Camden Town; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading motor insurance company in Camden Town is seeking a Head of Compliance to safeguard retail customers and ensure operations meet regulatory expectations. You will set the compliance strategy, lead compliance monitoring, and deliver training programs. The ideal candidate has a strong background in compliance within insurance, exceptional leadership skills, and a deep understanding of FCA regulations. The role offers the opportunity to do meaningful work while leveraging AI to improve compliance practices.

Qualifications

• Strong background in a compliance role within the insurance industry, ideally motor insurance.
• Experienced people leader, able to motivate and encourage.
• Deep understanding of FCA regulatory environment.
• Interest in technology and automation, especially AI tools.
• Exceptional organisational, leadership, and communication skills.
• Strong awareness and understanding of Consumer Duty regulations in the UK.

Responsibilities

• Ensure compliance with UK and FCA laws and regulations.
• Implement strategies for consumer duty compliance.
• Lead development and implementation of compliance policies.
• Improve compliance monitoring and reporting.
• Conduct risk assessments related to compliance issues.
• Develop training programs for compliance requirements.
• Collaborate with stakeholders to enhance compliance frameworks.
• Advise the board on compliance-related matters.

Skills

Compliance within the insurance industry

Leadership and motivation

FCA regulatory environment understanding

Technology interest (AI tools)

Organisational and communication skills

Consumer Duty regulations awareness

Job description

Overview

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We\'ve sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Employer of The Year 2025 as awarded at The Insurance Post\'s Awards. And we\'re only just getting started.

As Head of Compliance, you\'ll lead Zego\'s second line to safeguard retail customers and ensure our UK motor-insurance operations meet all regulatory expectations. You\'ll set the compliance strategy, embed strong conduct standards across the product and distribution lifecycle, and act as a trusted partner to the business and primary contact for regulators.

Responsibilities

• Regulatory Management: Stay abreast of regulatory changes and developments affecting the motor insurance sector. Ensure that all company activities are in compliance with UK and FCA laws and regulations.
• Consumer Duty Compliance: Implement and oversee strategies to ensure the company meets its responsibilities towards consumer duty, particularly concerning retail customers. Develop and maintain policies that promote transparency, fairness, and integrity in all customer interactions.
• Policy Development and Implementation: Lead the development and implementation of comprehensive compliance policies and procedures, including a robust Compliance. Ensure these are effectively communicated across the company and fully integrated into all business processes.
• Compliance Monitoring and Reporting: Improve our Compliance Monitoring Plan to ensure continuous compliance and address potential violations of regulatory, legal or company policies. Prepare and present detailed compliance reports to senior management and regulatory bodies.
• Risk Assessment and Management: Conduct thorough risk assessments related to compliance issues, particularly those that affect retail customers. Develop risk mitigation strategies to prevent compliance breaches.
• Training and Development: Develop and deliver training programs on compliance and regulatory requirements to employees at all levels of the organisation. Ensure staff are aware of their roles and responsibilities with respect to compliance and consumer protection.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to enhance compliance frameworks and practices. Provide expert advice and guidance on compliance matters to senior management.
• Advising the Board and Executive Management: Act as a key advisor to the board and executive management on all compliance-related matters. Offer strategic insights and recommendations to guide decision-making processes and ensure the company\'s compliance posture aligns with its strategic objectives.

Qualifications and Skills

• Strong background in a compliance role within the insurance industry, ideally motor insurance.
• You\'re an experienced people leader, able to motivate and encourage.
• Deep understanding of FCA regulatory environment.
• Have interest in technology and automation, especially AI tools.
• Exceptional organisational, leadership, and communication skills.
• Strong awareness and understanding of Consumer Duty regulations in the UK.

About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It\'s too complicated, too expensive, and it doesn\'t reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers. We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego & EICL, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we\'ll provide you with the tools, support, and freedom to do it well.