Head of Client Services

Flixmedia; Islington; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A dynamic and strategic opportunity has arisen at Flixmedia for a Head of Client Services. In this influential leadership role, you will guide high-performing teams responsible for maintaining client relationships with prominent global consumer brands. The ideal candidate will possess a strong commercial mindset, a history of driving revenue growth, and exceptional leadership skills in a fast-paced environment. This position not only offers a competitive salary but also a bonus structure and various perks, making it an attractive proposition for the right individual.

Benefits

24 days holiday plus bank holidays

Contributory Pension

Health perks and wellbeing apps

Flexible working environment

Sales incentives and events

Qualifications

• Extensive senior account management experience in a high-growth environment.
• Proven track record in a leadership position within sales or client services.
• Experience in digital media, technology sales, or eCommerce.

Responsibilities

• Oversee brand relationships ensuring service excellence and ROI.
• Coach Client Relationship Managers to exceed revenue targets.
• Lead pitches with senior stakeholders.

Skills

Leadership

Commercial acumen

Data analysis

Job description

What's the role about?

Head of Client Services

Flixmedia (an Advantage Smollan company)

Full time, Permanent

Salary: Competitive salary + bonus

Working: 37.5 hours per week, Monday to Friday

Location: Farringdon, London EC1R

Ready to lead client relationships with the world’s biggest consumer brands?

Flixmedia is on the hunt for a commercially-minded, strategically-driven Head of Client Services to take our global brand partnerships to the next level.This is a high-impact leadership role reporting to our Chief Commercial Officer. You’ll lead our Client Relationship Managers (CRMs) to retain, deepen, and grow an already enviable portfolio of household-name brands — while shaping the future of our service offering and launching innovative new solutions.

Why this role?

• Lead a high-performing team managing top-tier global brands in the consumer electronics sector.
• Drive YoY revenue growth and client retention in a highly commercial environment.
• Work at the intersection of strategy, technology, and ecommerce influencing senior stakeholders worldwide.

What you’ll be doing:

• Oversee all brand relationships across multiple sectors and verticals, ensuring service excellence and measurable ROI.
• Coach and develop CRMs to hit and exceed revenue targets.
• Drive upsell and cross-sell opportunities by introducing new capabilities to existing accounts.
• Lead executive-level pitches, proposals, and QBRs with C-suite and VP-level decision makers.
• Ensure accurate forecasting and pipeline management through Salesforce.
• Foster cross-team collaboration with BDMs to spot and close new opportunities.

What we’re looking for:

• Commensurate years’ senior account management experience in a results-driven, high-growth environment.
• Demonstrable track record leading high-performing teams in a sales or client services capacity.
• Experience in digital media, technology sales, ecommerce, or content syndication.
• Proven ability to launch new products, scale revenue, and manage C-level relationships.
• Data-driven mindset — able to forecast, analyse, and optimise with precision.
• Natural leader with a collaborative, hands-on approach to team success.

What You’ll Get

• Competitive salary and performance-based bonus
• Contributory Pension, Death In Service
• 24 days holiday (rising to 27) + bank holidays + birthday day off!
• Health perks: Medicash scheme, wellbeing apps (Calm, WeCare, FoothFairy) and enhanced parental pay
• Exclusive discounts: Perkbox, Tastecard
• Flexible working environment, including opportunities for remote work
• A collaborative, high-performance culture with significant opportunities for growth
• International travel and events attendance
• Sales incentives, evets and SPIFFS, dinner nominations (up to £100)

If you’re a strategic leader who thrives in fast-moving, commercially driven environments — and you want to work with some of the most recognisable brands in the world — we’d love to hear from you. Apply today.

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More about us...

At Flixmedia, we connect the world's top brands to the largest retailers across the globe and through the power of content syndication we enrich eCommerce shopper experiences. Armed with 20+ years of experience in the e-commerce technology industry, our strengths lie in combining content, the latest technologies and our vast global retailer network to turn browsers into buyers. Our reach spans a network of 1600+ retailers across 90+ countries serving content and experiences from 150+ of the world’s largest brands to billions of shoppers.

Our Vision:To be the leading content experience agency delivering, optimizing & differentiating brand content to an unparalleled global e-commerce network across industries. Because experience matters.

Our culture:Experience matters - not just for our brands, retailers and shoppers – but for our team as well. We value our people for who they are and for their knowledge, skills and experience as individuals and team members. We have taken great strides to ensure our people feel heard and empowered, leading to three consecutive years at a Great Place to Work and Sunday Times Best Places to Work.

A fast-paced environment where everyone is focussed on succeeding – for the team, for themselves and for the business. Strong alignment on our strategy & goals is enabled through regular off-site touchpoints as a collective company, helping us stay accountable and visible to our mission. We do not believe in experts or titles – we value the ideas generated by our teams and individuals, and we are all accountable to stand over those ideas with clarity, evidence and rationale. Curiosity helps us constantly improve our offerings to be the trailblazers and never get left behind.

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