Head of Client Relations

Gallagher; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading insurance services provider in London is seeking a Head of Client Relations to lead their Client Relations Team and ensure exceptional service in pension administration. The role requires proven team management experience and expertise in pension schemes. You'll work collaboratively to create innovative solutions and drive strategic client objectives. Competitive salary and a range of benefits including 25 days holiday, pension contributions, and health insurance are offered.

Benefits

Minimum of 25 days holiday

Defined contribution pension scheme

Life insurance

Health cash plan

Discounted gym membership

Employee Stock Purchase plan

Qualifications

• Proven track record in leading high-performing teams.
• Experience in pension scheme administration, ideally in a TPA environment.
• Deep understanding of DB and DC scheme administration.

Responsibilities

• Lead and empower the Client Relations Team for service excellence.
• Develop creative product solutions tailored to client needs.
• Promote services via social media and client forums.

Skills

Team Management

Pension Scheme Expertise

Innovative Problem Solving

Education

Experience in pension scheme administration

Job description

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you\'ll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you\'re close but not an exact match, we encourage you to apply.

Overview

As the Head of Client Relations, you will be at the forefront of our efforts to deliver exceptional pension scheme administration services as part of our Practice Leadership Team. This outstanding opportunity allows you to lead and encourage a dedicated team of Client Executives to ensure optimal service delivery to our clients, as well as drive innovation in our product offerings, and lead campaigns supporting the strategic objectives of our clients.

How you\'ll make an impact

• Demonstration of your leadership experience in guiding and empowering the Client Relations Team to achieve service excellence across our diversified portfolio.
• Working collaboratively and in partnership with your peers and both internal and external stakeholders.
• Ownership of creative product development, tailoring solutions to client needs.
• Leading innovative and market leading campaigns.
• Commercial focus ensuring contractual profitability and identification of revenue generating opportunities.
• Active promotion of our services and initiatives via appropriate social media platforms and client forums etc.

About You

To be successful in this role, you should have:

• Confirmed Team Management: A proven track record in leading and developing high-performing teams.
• Pension Scheme Expertise: Demonstrable experience in pension scheme administration, ideally within a TPA environment.
• Technical Foresight: Shows a deep understanding of DB and DC scheme administration and associated infrastructure.
• Strategic Vision: Ability to identify, understand and support strategic client objectives.
• Business Acumen: A strategic and commercial approach contributing to organic and external business growth.
• Innovative Problem Solver: Bring fresh ideas and perspectives to improve our services.

Why You\'ll Love Working With Us

• Leadership Impact: Step into this newly created role on our Practice Leadership Team, where you will contribute to the continued success as a team and organisation.
• Dynamic Environment: Work with a broad range of administration solutions with efficiency and quality at the forefront of service provision.
• Collaborative and Inclusive Culture: the opportunity to build positive relationships across teams and work alongside industry leaders in an encouraging and dynamic environment.
• Professional Growth: Hold a critical position in the design and delivery of numerous transformation initiatives, influencing change and driving improvement across the department.
• Impactful Contribution: Play a crucial role in moulding the future of pension scheme administration and meeting client needs.
• Career Advancement: Grow your career with an expanding company dedicated to your professional development.

If you are ready to make a meaningful impact and lead with passion, apply now to become our Head of Client Relations. Transform your career and make a difference with Arthur J. Gallagher!

#LI-TM2

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you\’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to \'buy\' extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we\’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it\’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees\’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with

[e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.