Head of Client Operations – Corporate Coaching/Training – London - £60,000 - £70,000 - HYBRID

Angela Mortimer Plc- Enterprise; London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading coaching/training firm based in London seeks a Head of Client Operations to lead a team of 12. This hybrid role involves enhancing team capabilities, driving client services, and collaborating with various departments to ensure high-quality delivery of training programs. Ideal candidates will have strong people skills, project management experience, and a strategic mindset for development.

Benefits

Friendly and sociable culture

Emphasis on staff well-being

Career development opportunities

Qualifications

• Strong client services skills with the ability to develop relationships.
• Experience of developing high performance teams.
• Strong people skills to motivate and drive performance.
• Project/change management experience with a strategic mindset.
• Results driven focusing on quality and the client experience.
• Educated ideally to degree level/formal administration training.
• Excellent written and verbal communication skills.

Responsibilities

• Lead and motivate a team of 12 within Client Services.
• Manage team goals and KPIs to identify growth opportunities.
• Encourage collaboration across departments.
• Partner with senior leaders on client reviews and strategy.
• Oversee delivery of UK and international training programmes.
• Research and implement operational improvements.

Job description

Award winning coaching/training firm based in the heart of central London are currently recruiting a confident, dynamic Head of Client Operations to lead and motivate a team of 12 within their Client Services function. A critical role within the business focussing on people management, developing the team by enhancing their strengths, encourage collaboration with the business development, operations and marketing teams and providing project management support within operations to deliver a truly exemplary level of service to all corporate clients.

You will join a highly reputable, established organisation with a a diverse client base, working within an energetic, motivated, proactive team. The role is hybrid (4 days in the office, 1 from home), the culture is friendly and sociable with an emphasis on staff well being, inclusion career development. This is an exciting opportunity for a driven individual who is client focussed, has a strategic mind set, excellent people skills with a background in client services, team leadership, operational and project management support along with change management who really wants to make a difference and add value.

Key duties

• Team leadership and people development - managing a team of 12 within Client Services who deliver bespoke coaching, training and events, review team goals/KPIs working strategically with the team to identify opportunities to add value, develop individuals
• Identify growth opportunity to expand the team, encouraging and implementing ideas of best practice
• Encouraging collaboration across departments including Business Development and Marketing
• Partner with senior leaders on client reviews, advising on client operations and strategy
• Ensure all client projects are delivered to the highest standard – oversee end to end delivery of UK and international training programmes, ensuring sessions and well organised and professionally run
• Proactive in researching and implementing operational improvements
• Facilities and venue strategy, planning and coordination – liaise with Estates and Technical teams
• Risk management, compliance and health and safety

Ideal candidate

• Strong client services skills with the ability to develop relationships to drive business forwards with a strong vision
• Experience of developing high performance teams with a collaborative, inclusive style
• Strong people skills with the ability to run enthusiastic meetings to motivate and drive performance/growth
• Project/change management experience with a strategic mindset
• Results driven with a focus on quality and the client experience
• Educated ideally to degree level/formal administration training
• Excellent written and verbal communication skills, attention to detail

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