Head of Central Services — Hybrid Property Operations

Fexco; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading property services company is looking for an Associate Director of Central Services to oversee and develop the central services functions within property management. The role involves managing teams, improving customer service processes, and collaborating with technology and transformation teams. Ideal candidates will have over 5 years of leadership experience in a service environment, excellent communication skills, and a strong knowledge of relevant technology. This position is based in Highbury or Salisbury with a hybrid work model.

Qualifications

• 5+ years' experience at leadership level in a service environment.
• Service management or operational experience within the property sector.
• Strong working knowledge of relevant technology.

Responsibilities

• Oversee central services functions, including property management.
• Manage all inbound communication and complaints.
• Identify areas for improvement in customer service.

Skills

Leadership in service environment

Service management experience

High transaction volume experience

Knowledge of proptech applications

Collaboration and communication skills

Job description

A leading property services company is looking for an Associate Director of Central Services to oversee and develop the central services functions within property management. The role involves managing teams, improving customer service processes, and collaborating with technology and transformation teams. Ideal candidates will have over 5 years of leadership experience in a service environment, excellent communication skills, and a strong knowledge of relevant technology. This position is based in Highbury or Salisbury with a hybrid work model.