Head of Aftersales

Inchcape plc; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading global automotive distributor is seeking a Group Head of Aftersales Operations to lead strategy and operations across various markets. This senior position involves defining aftersales KPIs, developing tools, and identifying revenue opportunities while fostering collaboration among diverse teams. The ideal candidate will have extensive experience in aftersales management, be commercially savvy, and thrive in complex environments. Join us to play a key role in transforming the automotive industry towards a sustainable future.

Qualifications

• Experienced within a senior aftersales role, including leading LCV operations.
• Skilled in influencing performance in complex environments.
• Knowledgeable in aftersales systems and data analytics.

Responsibilities

• Lead the creation of core aftersales KPIs and reporting.
• Develop and maintain Aftersales Playbooks and processes.
• Identify and enable new revenue opportunities across digital platforms.

Skills

Experience in senior aftersales role

Influencing without direct authority

Understanding of parts and service management

Fluency in English

Knowledge of DMS and data analytics

Job description

Do you want to lead in a dynamic business that’s transforming global automotive distribution? At Inchcape, we’re pursuing an exciting strategy to evolve our global business and accelerate our industry towards a low-carbon, sustainable future.

Join Inchcape Group HQ, part of Inchcape’s global network. You’ll be instrumental in executing our bold and exciting strategy, delivering great experiences for our customers, colleagues and partners. Powering the performance of a highly collaborative team of diverse and talented colleagues.

Our team is seeking Group Head of Aftersales Operations, focused on supporting and elevating global teams across passenger and commercial vehicle segments. This position champions collaboration, enabling markets to share knowledge and pursue excellence together. You’ll help define global standards, develop playbooks, and drive process improvements that unlock commercial growth. By fostering best practices and continuous learning, you’ll ensure every market can maximize performance and profitability. Join us in shaping a culture where everyone’s expertise and ideas contribute to success.

What you’ll do

• Lead the creation of core aftersales KPIs and reporting to track global performance and profitability.
• Monitor market performance, focusing on driving parts, accessories, and LCV / Fleet revenue growth.
• Develop and maintain Aftersales Playbooks, processes, and toolkits to build capability across all markets.
• Establish and lead global communities of practice, fostering collaboration, knowledge sharing, and continuous improvement.
• Provide expert guidance to markets on diverse aftersales models, brand integration, and new OEM launches.
• Support system upgrades, training, and process improvements that align with commercial goals and enhance customer experience.
• Identify and enable new revenue opportunities across parts, services, and digital platforms while improving operational efficiency.
• Stay ahead of technological and commercial trends—such as EVs, remote diagnostics, and AI—to shape future-ready aftersales strategies.

About you

To be successful in this role you’ll be

• Experienced within a senior aftersales role, including leading LCV operations at a regional or global level.
• Commercially and operationally savvy, with deep expertise in parts, service, and workshop management.
• Be skilled at influencing performance without direct line authority, thriving in complex, matrixed, and multinational environments.
• Experienced in shaping aftersales strategy across both mature and developing markets, working with a variety of OEMs—including Chinese and EV-only brands.
• Adept at creating and scaling toolkits, playbooks, and performance improvement programs that deliver measurable results.
• Highly knowledgeable in aftersales systems and tools, including DMS, service planning platforms, and data analytics.
• Collaborative, pragmatic, and data-driven, with a talent for engaging and influencing diverse stakeholders.
• Fluent in English, with additional languages seen as an advantage.

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all. Click here to learn more about our commitment to Inclusion and Diversity.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.