Head of Account Management

Bluebird Recruitment; Greater London; Hybrid; GBP 100,000 - 120,000; Full time

Job summary

A leading recruitment firm is looking for a Head of Account Management to lead and grow its post-sales revenue function. The role involves shaping account management strategy, managing a team, and ensuring client satisfaction while driving renewal and expansion in top-tier B2B brands. Ideal candidates should possess strong client management experience and a proven history of account growth. This position presents a significant opportunity for influence within a dynamic and expanding organization.

Benefits

Share options likely available

Standard benefits package

Qualifications

• 5 years managing client accounts with 2 years leading AM teams.
• Track record of delivering renewals, upsells and account growth.
• Proven ability to manage and coach high-performing teams.

Responsibilities

• Own the strategy for renewals, upsells and cross-sells across all existing accounts.
• Line-manage and coach a team of 2 (and growing).
• Personally manage key client relationships guiding them on GTM best practices.

Skills

Client account management

Team leadership

Strategic thinking

Commercial skills

Data-oriented approach

Job description

Company : GoodFit

Title : Head of Account Management

Location : London or commutable to London 23 days / week

Language : English

WFH policy : Hybrid (23 days onsite / week)

Industry : B2B SaaS / SalesTech / MarTech / Data

Product : GTM data platform; custom datasets for sales marketing & RevOps. Commercial Leaders use GoodFit to configure the data they need to fuel their GTM strategy of choice.

Size and functions of local team : 3 AE 1BDR 1 AM 1 Founders Associate 1 Solutions Founder (Harrison); CRO (Adam) VP of Revenue (Wahid) and Founder involved in deals and customer relationships.

Reporting to : CRO

Role Description : GoodFit is seeking a strategic results‑driven Head of Account Management to lead and scale its post‑sales revenue function. This person will own revenue growth from existing accounts, manage a small but growing team and serve as a key member of the Commercial Leadership Team.

You’ll be responsible for shaping the account management strategy, improving processes and driving expansion across a growing client base of top‑tier B2B brands. You’ll also personally manage strategic client relationships, ensure renewals and identify upsell / cross‑sell opportunities.

This role is pivotal to GoodFit’s next phase of growth following a recent Series A raise and offers high exposure and influence across the business.

Key Responsibilities

Revenue & Account Strategy

• Own the strategy for renewals, upsells and cross‑sells across all existing accounts
• Set team OKRs and ensure revenue targets are met
• Align account strategies with broader business goals

Team Leadership

• Line‑manage and coach a team of 2 (and growing)
• Support hiring, onboarding and performance management
• Build a culture of learning, ownership and delivery

Strategic Client Management

• Personally manage key client relationships guiding them on GTM best practices
• Oversee complex renewals and long‑term expansion initiatives
• Act as a strategic advisor and value‑add partner

Strategic & Operational Leadership

• Work cross‑functionally with Product, Marketing and Sales to align around client needs
• Lead operational improvements across tools, systems and playbooks
• Bring thought leadership to customer engagement and account growth

What Success Looks Like

• Revenue Growth / NRR: High retention and growth of ACVs through expansion
• Client Satisfaction: Long‑term engagement and satisfaction from strategic accounts
• Team Excellence: High‑performing, well‑coached team hitting key goals
• Operational Impact: Scalable systems and processes embedded
• Leadership Influence: Contributing to the direction and success of GoodFit

Must Haves

• 5 years managing client accounts with 2 years leading AM teams
• Track record of delivering renewals, upsells and account growth
• Proven ability to manage and coach high‑performing teams
• Strategic thinker who can also execute hands‑on
• Strong commercial and relationship‑building skills
• Data‑ and goal‑oriented: comfortable setting KPIs and tracking performance
• Previous experience in startup / scale‑up B2B SaaS environment
• Passion for GTM strategy, SalesTech / MarTech and customer success

Nice to Haves

• Experience coaching or building leadership capabilities in others
• Built or scaled an AM function from scratch
• Knowledge of professional development, RevOps or learning programs
• Familiarity with GTM tools (e.g. Zoominfo, Clay, Apollo, Chili Piper, Mutiny)

Growth Perspective (for the candidate)

• Autonomy and influence in building a core commercial function
• Exposure to strategic decision‑making and commercial leadership
• Join a post‑funding team aiming to 34x revenue and headcount
• Engage directly with exec‑level clients shaping GTM strategy
• Collaborate with top‑tier founders and operators from exited startups

Salary Range & Secondary Benefits

100K base, 20K bonus; OTE aligned with upsell / renewal performance; specifics TBD. Share options likely available. Standard benefits package.

Hiring Process

• Phone Screen
• Interview
• Take‑Home Task
• Culture Fit Round

How to Introduce a Candidate

Slack #goodfit-bluebird-sales

Required Experience

Director

Key Skills

Marketing & Promotions, Attorney At Law, Jni, Airlines, Art

Employment Type

Full Time

Experience

years

Vacancy

1