Head Housekeeper

LJ Recruitment; Norwich; On-site; GBP 30,000; Full time

Job summary

A leading provider of hospitality services in the UK is seeking an experienced Head Housekeeper to oversee operations at a busy site in Norwich. This role requires managing a motivated team, ensuring exceptional cleanliness, and compliance with operational standards. The ideal candidate will have strong leadership skills and a passion for service quality, along with a commitment to developing people in a dynamic environment. Offering a competitive salary and benefits including private medical insurance, early wage access, and career progression opportunities.

Benefits

Private medical insurance

Early wage access

5.6 weeks holiday

Comprehensive training

Career progression opportunities

Discounts with major retailers

Mental health and wellbeing support

Workplace pension scheme

Life insurance

Qualifications

• Proven experience as a Head Housekeeper or in a similar supervisory role.
• Strong leadership skills with a track record of team development.
• Excellent written and verbal communication abilities.
• Confident using IT systems for reporting and scheduling.
• Flexible and proactive with a professional attitude.

Responsibilities

• Manage the housekeeping team to meet high service standards.
• Conduct regular room and floor inspections for quality assurance.
• Monitor budgets and contribute to cost efficiency.
• Oversee recruitment, training, and development of team members.
• Ensure compliance with health and safety policies.

Skills

Leadership Skills

Communication Abilities

IT Proficiency

Training Skills

Job description

Head Housekeeper - Norwich

£30,000 per annum

Delivering Exceptional Housekeeping Standards

A leading provider of outsourced housekeeping services to hotels across the UK is seeking an experienced Head Housekeeper to manage operations at a busy site in Norwich. The successful candidate will take ownership of the housekeeping function, ensuring exceptional cleanliness, team performance, and compliance with operational standards.

This is an exciting opportunity to lead a motivated team, develop people, and contribute to a high-quality guest experience in a fast-paced, professional environment.

Role Overview

The Head Housekeeper is responsible for the smooth and efficient running of the housekeeping department. This includes managing a team, ensuring quality and safety standards, delivering training, and achieving performance and budget targets.

Key Responsibilities

• Lead, manage, and inspire the housekeeping team to meet high service standards.
• Build and maintain strong working relationships with hotel management and staff.
• Conduct regular room and floor inspections to ensure consistent quality.
• Monitor site budgets and contribute to cost efficiency.
• Report weekly performance updates to the Operations Manager.
• Oversee recruitment, training, and development of the on-site team.
• Ensure team members are trained, productive, and supported through coaching and mentoring.
• Maintain full compliance with health, safety, and company policies.
• Promote professionalism, reliability, and a positive team culture.

Candidate Profile

• Proven experience as a Head Housekeeper or similar supervisory role in hospitality.
• Strong leadership skills with a track record of developing and motivating teams.
• Excellent communication abilities, both written and verbal.
• Confident using IT systems for scheduling, reporting, and team management.
• Skilled in delivering training and maintaining health and safety standards.
• Flexible, proactive, and approachable, with a professional attitude and a sense of humour.

Salary & Benefits

• £30,000 salary per annum
• Private medical insurance, including cover for pre-existing conditions
• Early wage access available
• 5.6 weeks holiday (pro-rata based on hours worked)
• Comprehensive training and ongoing development
• Career progression opportunities
• Discounts with major retailers
• Access to confidential mental health and wellbeing support
• Workplace pension scheme (eligibility applies)
• Life insurance after qualifying period

Apply Now

This is a fantastic opportunity for a skilled housekeeping professional to step into a leadership role and drive standards at a well-established hospitality site in Norwich. Applicants should be passionate about service quality, team success, and operational excellence.