Head Housekeeper

Hotel 41 (London, Victoria); Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel in London seeks an experienced Head Housekeeper to oversee the housekeeping team and ensure high cleanliness standards. Responsibilities include training employees, managing budgets, and monitoring hotel upkeep. This role offers excellent holiday allowance, service charge bonuses, and professional development opportunities within an award-winning team. If you're a hands-on leader with a passion for service, this could be the perfect opportunity for you!

Benefits

Holiday allowance starting at 20 days

Excellent service charge

Professional development opportunities

Bonus scheme worth up to £600

Discounted accommodation rates

Free meals on duty

Complimentary uniform and dry-cleaning

Qualifications

• Previous experience as an Assistant Head Housekeeper or Head Housekeeper in a four or five star hotel.
• Ability to monitor cleanliness standards and maintain operational excellence.
• Experience in recruitment, training, and departmental budgeting.

Responsibilities

• Plan and lead monthly preventative maintenance walk-rounds.
• Monitor cleanliness of bedrooms and public areas.
• Recruit, train, and develop the housekeeping team.
• Prepare departmental budgets and manage costs.
• Conduct appraisals and create team rotas.

Skills

Excellent communication skills

Training and developing employees

Hands-on operational approach

Job description

Head Housekeeper - luxury hotel in London

We are looking for a Head Housekeeper for our stunning property by Buckingham Palace. The position focuses on overlooking the housekeeping team in Hotel 41. This position reports to the Executive Head Housekeeper, who is overseeing the Rubens at The Palace Hotel, Hotel 41 and Bbar.

We are looking for someone with previous experience as an Assistant Head Housekeeper or Head Housekeeper within a four or five star hotel. Someone with excellent communication skills both verbal and written and enjoys being "hands‑on" operationally with a guest centred approach who is happiest leading from the front. Someone with experience is training and developing their employees.

Responsibilities

• Planning and leading monthly preventative maintenance walk‑rounds.
• To personally monitor the cleanliness of bedrooms and public areas to ensure that standards are maintained.
• Recruitment, training and development of the team.
• Preparation of the department’s budgets within the hotels’ business plan.
• Cost and stock control.
• Making rotas and conducting appraisals with respective team members.

Red Carnation Hotel Collection is a family‑owned hotelier business with 17 stunning properties all over the world. Hotel 41, part of the Red Carnation Hotel Collection, has been voted the number 1 hotel in the UK by TripAdvisor, and also has a prestigious Forbes Five Star Rating. Hotel 41 is an exquisite hidden gem overlooking the Royal Mews at Buckingham Palace and minutes from Victoria Station. With 30 luxurious rooms and suites and breathtaking Executive Lounge, this Residents only, five star deluxe hotel is discreet but full of atmosphere.

What’s in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays.
• Excellent service charge added to your salary every month.
• Professional, award winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme worth up to £600.
• Enhanced paid maternity leave & paternity leave.
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees.
• Vibrant hotel recognition events every month and hotel‑based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry‑cleaning services.

Join us in this incredible new opportunity!

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