Head Concierge

Scotsman; City of Edinburgh; On-site; GBP 40,000 - 50,000; Full time

Job summary

A prestigious hotel in Edinburgh is seeking an experienced Head Concierge to elevate guest experiences and lead the Concierge Team. This pivotal role ensures that every guest receives personalized and professional service. The ideal candidate has a luxury hotel background, extraordinary communication skills, and a deep knowledge of Edinburgh's attractions. Join a storied establishment that offers competitive pay, professional growth opportunities, and a supportive work environment.

Benefits

Competitive salary and benefits package

Opportunities for professional growth

Staff meals on duty

Flexible working opportunities

Qualifications

• Previous experience as a Head Concierge or Senior Concierge in a luxury hotel environment.
• Profound knowledge of Edinburgh’s culture, hospitality scene and landmarks.
• Strong leadership ability with a passion for developing teams.

Responsibilities

• Deliver a warm, professional and personalised welcome to all guests.
• Lead, train and motivate the Concierge and Porter Teams.
• Manage guest feedback effectively, resolving issues with discretion.

Skills

Exceptional communication skills

Leadership ability

Knowledge of Edinburgh's culture

Impeccable personal presentation

Calm under pressure

Tools

Hotel management systems (PMS)

Job description

Position Overview

We are seeking an experienced, polished and dynamic Head Concierge to lead our Concierge Team and elevate every guest experience. This is a pivotal front-of-house role responsible for upholding the five-star standards of The Scotsman Hotel, ensuring every guest feels personally looked after from the moment they arrive until the moment they depart.

The Head Concierge will act as the face of the hotel — a trusted expert, a confident ambassador and a natural leader capable of creating unforgettable moments for our guests.

About The Scotsman Hotel

Standing proudly on Edinburgh’s historic North Bridge, The Scotsman Hotel connects the characterful Old Town with the elegant New Town. Formerly the headquarters of Scotland’s national newspaper, our striking Baroque building now houses 10 floors of luxurious rooms, suites and a duplex Penthouse with unrivalled views of Edinburgh Castle, Calton Hill, The Scott Monument and beyond.

A true city hotel, we offer an all-day brasserie, three vibrant bars, a boutique cinema, and a range of atmospheric events spaces. We are dedicated to delivering exceptional Scottish hospitality with style, heritage and warmth at its heart.

Key Responsibilities

Guest Experience & Service Excellence

• Deliver a warm, professional and personalised welcome to all guests.
• Anticipate guest needs, preferences and expectations to provide tailored recommendations and services.
• Maintain an encyclopaedic knowledge of Edinburgh’s attractions, theatre, restaurants, shopping and events to curate exceptional itineraries.
• Oversee luggage handling, transport coordination, reservations and guest requests swiftly and efficiently.

Leadership & Team Management

• Lead, train and motivate the Concierge and Porter Teams to deliver consistent five-star service.
• Create a culture of professionalism, courtesy and guest-focused initiative.
• Manage departmental rotas, performance standards and daily operations.

Operational Excellence

• Uphold hotel policies, security standards and brand values at all times.
• Maintain strong relationships with local partners, service providers and tourism networks.
• Ensure the lobby and concierge desk operate seamlessly, maintaining a polished and welcoming environment.
• Manage guest feedback effectively, resolving issues with discretion and confidence.

Skills & Experience

• Previous experience as a Head Concierge or Senior Concierge in a luxury hotel environment.
• Profound knowledge of Edinburgh’s culture, hospitality scene and landmarks.
• Exceptional communication and interpersonal skills.
• Strong leadership ability with a passion for developing teams.
• Impeccable personal presentation and professional demeanour.
• Ability to remain calm under pressure and manage competing priorities.
• Experience with hotel management systems (PMS) is advantageous.
• Membership of Les Clefs d’Or is highly desirable.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive, collaborative and inspiring working environment.
• The chance to be part of one of Edinburgh’s most iconic and historic hotels.

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.

Be part of The Scotsman Hotel — where history, heritage and exceptional service come together.