Hca

Norfolk Community Health and Care NHS Trust; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A NHS Community Trust in Norwich is seeking an individual to join their Out of Hours Urgent Community Response Team. The role involves driving nurses to patient visits, assisting in healthcare delivery, and supporting clinical teams with technology and documentation. Ideal candidates will possess effective communication skills and a commitment to high standards of patient care, ensuring a seamless healthcare experience for individuals in their homes and care settings.

Benefits

Flexible working opportunities

Supportive work environment

Qualifications

• Must have a valid driver's license to transport nursing staff.
• Strong knowledge of local geography and community services.
• Ability to communicate effectively with clinical teams.

Responsibilities

• Drive nurses to patient visits safely and efficiently.
• Support the nurse coordinator in patient care allocation.
• Assist nurses with clinical tasks as needed.

Skills

Driving skills

Knowledge of assistive technology

Communication skills

Job description

Overview

An exciting opportunity to join the Out of Hours Urgent Community Response Team on a fixed term contract. This role will be to provide support to the Out of Hours Community Nursing Service overnight in the delivery of high standards of healthcare to patients within their own homes, care homes, the travelling community and in clinics. Our aim is to avoid admissions to the acute setting by providing urgent community nursing care.

We cover all areas in Norfolk and Waveney, in teams, every night with the coordination team based at Norwich Community Hospital. We work in partnership with East Coast Community Healthcare to deliver care across Great Yarmouth and Waveney.

Responsibilities

• Work in partnership with the nurse co‑ordinator to support deployment of clinical teams as directed.
• Drive nurses to visits of patients.
• Undertake care under the supervision of the registered nurse.
• Engage in the use of SystmOne including mobile working.
• Engage with referral to discharge standard processes.
• Be aware of the demand and capacity model which will reflect workload needs at any given time.
• Engage in admission avoidance when required, work as part of the clinical triage team within the Out of Hours Community Nursing service, and under the direction of a nurse coordinator, whilst on shift undertake the registering of referrals.
• Under the supervision of the nurse coordinator assist in allocation of visits and to ensure visits are prioritised according to the service and the patient need.
• Ensure all documentation and record keeping undertaken in line with local SOPs and Trust Policies.
• Use assistive technology to support the allocation/deployment of visits fairly and efficiently.
• Assist with processing of urgent referrals by using geographical knowledge with the assistance of technology.
• Work in accordance with the local processes and standard operating procedures as set out by the Trust.
• Be a knowledge resource for troubleshooting assistive technology alongside the nurse co‑ordinator.
• Effectively communicate with teams deployed to visits.

Driver Responsibilities

• Locate and drive the Out of Hours nurse safely to the designated address and back to the team's base.
• Ensure the vehicle used is fuelled and maintained in accordance with the lease terms and road safety regulations, and ready to use at the start of each shift.
• Ensure that the vehicle logs are completed at the end of each shift to a standard to satisfy auditors.
• Interact with sat‑nav devices including training and troubleshooting.
• Effectively communicate with the coordination team.

HCA Responsibilities

• Assist the nurse with moving and handling patients as required.
• Assist the nurse with clinical tasks where required.
• Assist in the delivery and collection of equipment.
• Demonstrate an awareness and understanding of consent, and gain consent as appropriate following organisational policies.
• Be exposed to bodily fluids, infected material, blood products; therefore must utilise precautions and adhere to infection control policies.

Equal Opportunities

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are smoke free.

Immigration Status

Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self‑gained right to work, we recommend you check the Home Office eligibility requirements before making an application.

Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Redeployment

Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.

DBS

If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month's salary. However if you are registered with the update service this may not be required.

Band 2

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C's "compassionate, inclusive and effective leadership at all levels", the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Before applying for this vacancy, please make sure you're familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.

Specifically for band 3 roles within healthcare please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately overseas applicants who are new to care will not reach the minimum salary threshold to obtain a certificate of sponsorship and therefore your application will be withdrawn.

With effect from the 1st April 2026 Norfolk Community Health & Care NHS Trust will be merging with Cambridgeshire Community Services NHS Trust to form a new organisation. The new Trust will provide a wide range of community health and social care services to over 4 million people, with a budget of circa £380 million and a workforce of over 7,000 people.

We remain watchful of candidates who misuse AI in applications. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

On April 1st 2025, the Boards of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations.

The group model provides health and care services to the population in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.

We will remain two separate employers until further notice, and this role being advertised will be employed by Norfolk Community Health and Care NHS Trust.