Hard FM Helpdesk | Flexible, Impactful Facilities Support

Sodexo; Stoke-on-Trent; On-site; GBP 10,000 - 40,000; Full time

Job summary

A global service provider is looking for a Hard FM Helpdesk Operative based at Royal Stoke Hospital, Stoke-on-Trent. You will be responsible for efficiently processing service requests, assigning tasks, and ensuring compliance with standards. Ideal candidates should have strong IT literacy, excellent customer service skills, and the ability to handle complaints professionally. This position offers competitive pay and comprehensive benefits in a dynamic work environment.

Benefits

Mental health and wellbeing resources

Employee Assistance Programme

Free health & wellbeing app

Discounts on high street brands

Retirement savings plan

Full training and protective uniform

Cycle to Work scheme

Flexible working environment

Qualifications

• Ability to handle complaints professionally and adapt quickly.
• Emotional resilience and a self-motivated approach.

Responsibilities

• Receive and process service requests through CAFM system.
• Assign tasks and monitor their completion.
• Manage Helpdesk inbox and escalate issues as necessary.
• Compile monthly reports and customer feedback.
• Use radio communication to dispatch engineering jobs.
• Ensure compliance with Health & Safety protocols.
• Attend meetings to maintain service delivery.

Skills

Strong IT literacy

Excellent customer service skills

Ability to act independently

High attention to detail

Effective communication skills

Tools

Microsoft Office

Maximo or similar asset management system

Job description

A global service provider is looking for a Hard FM Helpdesk Operative based at Royal Stoke Hospital, Stoke-on-Trent. You will be responsible for efficiently processing service requests, assigning tasks, and ensuring compliance with standards. Ideal candidates should have strong IT literacy, excellent customer service skills, and the ability to handle complaints professionally. This position offers competitive pay and comprehensive benefits in a dynamic work environment.