H&T 2526- G2 Housing Officer 604421 - 2526-420400680

South Lanarkshire Council; Hamilton; On-site; GBP 28,000 - 34,000; Full time

Job summary

A local council in Hamilton is seeking an experienced Housing Officer to deliver comprehensive housing services. The role requires knowledge of current legislation on homelessness and allocations, effective communication skills, and the ability to manage a caseload. The position offers a salary range of £28,340 - £33,231 and includes various employee benefits such as a pension scheme and up to 33 days leave.

Benefits

Award winning pension scheme

Up to 33 days annual leave

Occupational sick pay

Employee discounts

Qualifications

• Experience working within a housing-related environment.
• Understanding current issues and legislation in homelessness and allocations.
• Ability to liaise effectively with various agencies.

Responsibilities

• Deliver a wide range of housing services to customers.
• Manage own caseload in a reactive role.
• Ascertain and manage client expectations.

Skills

IT skills

Communication skills

Organizational skills

Understanding of housing legislation

Job description

Overview

Hours: 35 hours per week

Salary: £28,340 - £33,231

Vacancy: Permanent

View the Housing Officer job profile

An exciting opportunity has arisen for an experienced individual to join the Hamilton Housing Team within Housing Services.

Responsibilities

As a Housing Officer you will be responsible for delivering a wide range of housing services to our customers. You should have experience of working within a housing related environment and have an understanding of current issues and legislation in relation to homelessness, allocations, estate management, rent recovery and dealing with anti-social behaviour. Excellent IT skills are required as well as the ability to organise and prioritise workload in an effective way and to respond and adapt to changing priorities required in delivering a quality service. You should possess excellent communication skills and have the ability to liaise effectively with a variety of agencies.

Application process and requirements

Please ensure that you cover the following areas when completing the application:

• Please provide evidence of your experience and achievements in the five specific behaviours framework: “Efficient, Flexible, Leading, Working with Others and Performing”.

Please explain your experience of working in a reactive role managing your own caseload.

Please explain what experience you have of dealing with vulnerable people.

South Lanarkshire Council are committed to delivering excellent customer service. Please describe how you would ascertain and manage client expectations, while still delivering excellent customer service.

Please note we do not accept CVs; any submitted will be disregarded. If you require to submit additional information to support your application, please upload this under supporting documents.

Please apply online - All correspondence will be via your email address.

Legal and disclosures

Legislative Information

This post is exempted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003.

Preferred candidates will be required to complete a Level 1 Disclosure check, prior to a formal offer of employment being made by South Lanarkshire Council.

Please refer to http://www.disclosurescotland.co.uk for further information about the disclosure process.

Foreign Police Check

Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable for any periods living or working abroad.

Equal Opportunities and Armed Forces Community Covenant

South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum competency/behaviour requirements for the position. South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview who meet the minimum requirements for the position.

Benefits

As an employee of South Lanarkshire Council you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme

Up to 33 days annual leave
Public holiday entitlement (up to 10 days)

Occupational sick pay

Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.

Employee Discounts – including discounts at the cinema.

Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)

Commitments and professional standards

South Lanarkshire Council signs Housing Professionalism Commitment

South Lanarkshire Council has signed up to the Chartered Institute of Housing Scotland’s Housing Professional Commitment. This commitment underlines the importance placed on developing our housing and homelessness teams to ensure they have the skills and knowledge they need to effectively carry out their roles and develop professionally.