Guest Services & Requirements Assistant

Hoar Cross Hall; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel and spa is looking for a Guest Services & Requirements Assistant to join their housekeeping team. This role is focused on delivering exceptional guest experiences, coordinating special requirements, and maintaining high cleanliness standards. Ideal candidates will be reliable, detail-oriented, and flexible team players. Full training is provided to those with a passion for hospitality. Flexible working including weekends is required. Join a supportive team dedicated to excellence in hospitality.

Benefits

Complimentary use of leisure and spa facilities

Free meal per shift

Employee Benefits Program

Discount on overnight stays and spa days

Qualifications

• Reliable and professional individual with excellent attention to detail.
• Flexible team player willing to support different areas.
• Desirable experience in hospitality or housekeeping.

Responsibilities

• Collecting and coordinating guest special requirements.
• Liaising with kitchen and operational teams.
• Delivering guest amenities to bedrooms before arrival.
• Maintaining cleanliness in public areas.
• Providing friendly customer care and responding to inquiries.

Skills

Attention to detail

Customer care skills

Team player

Flexibility

Job description

Hoar Cross Hall, part of the award-winning Barons Eden collection, is looking for a Guest Services & Requirements Assistant to join our housekeeping team and help deliver exceptional, personalised experiences for our guests.

This is a hands-on, guest-focused role, ideal for someone who takes pride in high standards, enjoys working as part of a team, and has a genuine passion for hospitality.

The Role

Reporting to the Head Housekeeper and supported by the Deputy Head Housekeeper and Housekeeping Supervisors, you will play a key role in ensuring guest requirements are prepared, coordinated, and delivered to the highest standard. From pre-arrival room preparation to maintaining guest-facing areas, you’ll help create a seamless and memorable guest journey.

This role can be offered as one full-time position or two part-time positions, with a total of 64 hours available per week.

• Working hours: 1:00pm – 9:30pm
• Working 5 out of 7 days - zero hour contract
• Flexibility to work weekends and bank holidays is essential

Key Responsibilities

• Collecting, recording, and coordinating guest special requirements prior to arrival
• Liaising with kitchen, bar, and operational teams to ensure requested items and supplies are prepared in advance
• Delivering guest amenities and special requests to bedrooms before guest arrival
• Completing turndown services in line with brand standards
• Cleaning and maintaining public and guest-facing areas to a high standard
• Reporting maintenance issues, hazards, and accidents promptly
• Supporting Housekeeping, Guest Services, and Food & Beverage teams during busy periods
• Providing friendly, professional customer care and responding to guest enquiries

What We’re Looking For

• A reliable, honest, and professional individual with excellent attention to detail
• A flexible team player who is willing to support different areas of the hotel as required
• Someone who takes pride in their appearance, timekeeping, and work standards
• Previous experience in hospitality or housekeeping is desirable but not essential – full training will be provided
• Applicants must have the right to work in the UK – sponsorship is not available for this role
• Weekend and bank holiday availability is required

What We Offer

• A supportive team environment in a luxury hotel and spa setting vör
• Training and development opportunities
• Uniform provided
• The opportunity to be part of the Barons Eden collection, known for exceptional guest experiences

Why Join Us

• Work in a stunning, historic estate with a commitment to excellence in hospitality
• Competitive Rate of Pay
• Complimentary use of the leisure and spa facilities
• Free meal per shift from our staff canteen
• Complimentary Spa Day at Eden Hall on work anniversaries
• Employee Benefits Program
• Discount on overnight stays and spa days

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