Guest Services Receptionist — Luxury Boutique Hotel

Cowley Reception & Office; Seven Springs; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury boutique hotel located in the Cotswolds is seeking a Hotel Receptionist to manage guest services and ensure high standards of hospitality. Responsibilities include greeting guests, managing check-in and check-out processes, and responding to inquiries. Ideal candidates will possess strong communication skills, attention to detail, and a customer-oriented approach. Benefits include personalized training and opportunities for internal mobility within the company's international venues.

Benefits

On-the-job training

Possibility of inner company mobility

Staff discounts and benefits

Pension scheme

Qualifications

• Engaging and motivated personality with a customer-oriented approach.
• Ability to respond to various work situations flexibly.
• Excellent spoken communication and social skills.

Responsibilities

• Greet guests upon arrival and assist with all inquiries.
• Manage check-in, check-out, and guest services efficiently.
• Handle customer complaints and ensure high service levels.

Skills

Social skills

Communication skills

Attention to detail

Flexibility

Multilingual abilities

Proficiency with Microsoft Office Suite

Experience with PMS (Oracle, Opera, Micros)

Job description

A luxury boutique hotel located in the Cotswolds is seeking a Hotel Receptionist to manage guest services and ensure high standards of hospitality. Responsibilities include greeting guests, managing check-in and check-out processes, and responding to inquiries. Ideal candidates will possess strong communication skills, attention to detail, and a customer-oriented approach. Benefits include personalized training and opportunities for internal mobility within the company's international venues.