Guest Services Manager

Four Points Flex by Sheraton London Euston; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A premier hospitality venue in London is seeking a Guest Services Manager to lead the guest service operations. Responsibilities include managing check-ins, resolving guest complaints, and ensuring high standards of service within the team. Ideal candidates should have significant experience in hospitality and strong leadership skills. An immediate start is available with a competitive salary package.

Qualifications

• Experience in guest service operations, preferably in hospitality.
• Strong leadership skills to manage the Guest Service Assistants team.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee all aspects of guest service operations across Front Office and Food & Beverage departments.
• Manage check-ins, departures, and handle guest enquiries and complaints.
• Ensure a seamless breakfast service and coordinate with other departments.

Job description

Overview

As Guest Services Manager at our Four Points Flex by Sheraton - Euston, you will oversee all aspects of the guest service operations across both Front Office and Food & Beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.

Experience

Experience: Required

Employment

Employment: Full-time

Salary

Salary: from £31,900 yearly

Starting time

Starting time: Immediate start!

About Four Points Flex by Sheraton London Euston

The Four Points Flex by Sheraton was the first of its kind in the UK, located in the heart of Euston, the property opened its doors in July 2024, it is the newest addition to the Splendid Hospitality