Guest Services Host - Night Auditor - Edinburgh

Wilde; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A modern aparthotel group in Edinburgh is seeking a Guest Services Host - Night Auditor to deliver excellent service and represent the brand. The role involves engaging with guests, maintaining a vibrant lobby environment, and providing personalized experiences. Ideal candidates exhibit strong communication skills and teamwork spirit. The position offers comprehensive training and flexible working patterns, along with various employee benefits.

Benefits

Flexible working patterns

Bonus scheme

Discounted overnight stays

Education Support

Volunteer days

Employee Assistance Program

Extra day off for birthdays

Qualifications

• Prior experience in a similar role is helpful but full training will be provided.

Responsibilities

• Welcome guests and maintain a fun, fast-paced environment.
• Represent Wilde as a brand ambassador.
• Learn guest preferences to provide personalized service.

Skills

Communication skills

Teamwork

Customer service

Job description

Job Details

Guest Services Host - Night Auditor - Edinburgh

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna. We are on the search for our next Guest Services Host - Night Auditor at Wilde to work across our public areas, lobby, reception and R&B spaces. Embrace the high‑paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we’re a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

Benefits

• family leave (
• Flexible working patterns
• Bonus scheme that rewards high performers;‑based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to / Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days : 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday

We would love you to have

Prior experience in a similar role is helpful but full training will be provided!

What you can do for us

Endless Opportunities in One Space : Whether you're welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It's about maintaining a fun, fresh, and fast‑paced environment while delivering excellent service. Be the Ultimate Brand Ambassador : Take ownership of your role with, energy, and a touch of flair‑become the face of Wilde and represent us with pride. Make a Lasting Impact : Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors. Stay Driven, Stay Motivated : Strive for excellence every day‑set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success. Exemplify Excellence at All Times : From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home. Understand Your Guests : Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression. Push the Boundaries of Excellence : Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success. Lead with Kindness and Respect : Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team. Engage with the Community : Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.

Start your Wilde journey today! Take the leap and click "apply" now!