Guest Services Coordinator (UK)

Oasis; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading corporate housing provider is seeking enthusiastic individuals for a Customer Service role focused on enhancing guest experiences. This full-time position is remote-based, requiring strong organizational skills and excellent English communication. Successful candidates will resolve service issues, manage extension requests, and ensure a customer-centric approach. Ideal applicants possess guest services experience and thrive in fast-paced environments. Competitive compensation as an independent contractor applies.

Qualifications

• Guest Services experience is preferred.
• Positive and professional behaviour is necessary.
• Ability to remain calm under pressure.
• Good knowledge of MS Word and Excel.
• Excellent English communication skills required.
• Organized and able to work in a fast-paced environment.

Responsibilities

• Resolve client and guest maintenance/service issues.
• Maintain a customer-centric and perfectionist approach.
• Manage extension requests for clients.
• Work with team to deliver monthly guest services report.
• Be point of contact for guests during their stay.
• Identify and implement process improvements.
• Update the IssueTrak portal for reported issues.
• Cover emergency out-of-hours telephone line.

Skills

Guest Services experience

Professional behaviour

Ability to thrive in fast-paced environment

Good MS Word

Good Excel

Excellent written and spoken English

Clear communication

Passion for guest happiness

Organizational skills

Job description

Oasis Corporate Housing seeks energetic, outgoing individuals who want to work in a fun, fast-paced environment, facilitating superior guest experiences. This is a full-time home-office-based position from the team member’s remote home office (all home office furniture and equipment will be provided).

Roles and Responsibilities :

First Priority

• Resolve reported client and guest maintenance and / or service issues
• Maintain an over-the-top “customer-centric” and “perfectionist” approach in all roles and responsibilities
• Manage and complete extension requests for clients when needed
• Work with other Guest Services Associates to create, maintain, and deliver a monthly guest services report to management
• Carry out our 5-point contact process and be our guests’ point of contact through their time in temporary housing.
• Identify areas for process improvement, develop “buy-in” for ideas for all stakeholders, and implement those ideas that are collectively agreed upon

Second priority

• Send out extension requests and move-out instructions
• Regularly update Oasis’s IssueTrak portal for any reported issues that in-house guests have raised
• Cover the emergency out-of-hours telephone line, providing support for urgent cases when required

Qualifications :

• Guest Services experience is preferred
• Must present a positive and professional behaviour
• Must have the ability to thrive in a fast-paced environment and the ability to stay calm under pressure
• Good MS Word and Excel
• Excellent written and spoken English
• Ability to communicate clear, concise, and kind manner, via email and phone
• Must have a passion for guest happiness
• Must be well organized and able to work within a fast-paced environment

Compensation :

As an independent contractor, any taxes, benefits, social charges, or other required charges are the responsibility of the independent contractor.

• Please send resume to [e-mail]