Guest Services Coordinator

St Catherine's College; Crawley; On-site; GBP 28,000 - 35,000; Full time

Job summary

A hospitality service provider in Crawley is seeking a highly organized Guest Services Coordinator to join their team. This full-time front office position involves providing professional and friendly reception services, managing event bookings, and collaborating with various departments to ensure smooth operations. Essential skills include front office and event experience, excellent communication abilities, and proficiency in Microsoft Office tools. If you possess a proactive attitude and a passion for hospitality, this role is for you.

Qualifications

• Essential front office experience required.
• Professional relationship management with clients.
• Ability to respond to event enquiries efficiently.
• Coordinate client meetings and site inspections.
• Excellent presentation and communication skills.

Responsibilities

• Provide reception service for guests checking in/out.
• Maintain guest account accuracy through PMS.
• Coordinate event bookings accurately.
• Prepare invoices for external events.
• Assist in setting up conferences and seminars.

Skills

Front office experience

Event experience

Microsoft Word

Microsoft Excel

Written communication

Verbal communication

Interpersonal skills

Ability to multi-task

Tools

Satin PMS

Job description

Are you an experienced Hospitality superstar with front office or events experience? We have an exciting role for you…

St Catherine's on Park has 26 serviced apartments that are recently refurbished, along with state-of-art conference and events facilities that are growing in reputation. It is part of renowned St Catherine's College situated adjacent to the University of Western Australia Crawley campus and is just minutes away from Kings Park, Perth Children Hospital, Hollywood Private Hospital, QEII Medical Centre and Matilda Bay. We have a second campus at Curtin University where our event facilities are steadily gaining popularity.

An opportunity has opened up for a hospitality superstar to work “normal” hours in a front office position. This is a full time reception role typically Monday to Friday, from 10am to 6pm. We are looking for someone who understands guests' needs and continually goes out of their way to exceed expectations. If you enjoy multi‑tasking and like each day to be different, this role is for you. We are looking for someone who will positively contribute towards providing a seamless front office and event service experience.

The Guest Services Coordinator is a vital member of the hospitality team. Working closely with the Director of Hospitality, the role is integral in the successful running of our reception, coordination of event bookings, organising function sheets, and providing friendly service to guests and visitors of the campus.

Key Responsibilities

• Offer professional reception service experience for guests checking‑in/out and attending events. Prepare information for guests arriving on weekends.
• Maintain accurate accounts for guests' stay through our easy‑to‑learn PMS – Satin.
• Accurately maintain events booking system.
• Prepare accurate and timely quotes for clients.
• Prepare accurate and up‑to‑date function sheets for operations team & conduct weekly events meetings.
• Prepare invoices for all external events.
• Work with operations team to set up conferences, seminars and internal events (if required).
• Provide efficient and timely communication to clients & internal staff about events hosted on campus.
• Provide administrative support as required.

Experience, Skills & Competencies required

• Front office experience (essential) and event experience (desired).
• Experience in developing and maintaining professional relationships with clients.
• Ability and willingness to respond to event enquiries competently and efficiently.
• Ability to successfully coordinate and facilitate client meetings and site inspections.
• Intermediate Office suite skills – Microsoft Word, Outlook and Excel.
• Impeccable presentation, professional telephone & email manner.
• Excellent written & verbal communication skills.
• Proven ability to work independently and as part of a small team.
• Proven ability to multi‑task and work under pressure.
• Well‑developed interpersonal skills including diplomacy and strong relationship building.
• Positive attitude, high accuracy and attention to detail.
• Willingness to assist with physical set‑up of events and administrative or other tasks for any area of the organisation.
• Willingness to abide by the College Code of Conduct and act in a professional manner at all times.
• Rights to work in Australia.
• This is a full‑time salaried role with occasional requirement to work after‑hours and weekends based on business needs.

To be successful in this role you will be a highly organised individual with a proactive and enthusiastic attitude. You will be self‑motivated, professionally presented, and have excellent interpersonal and relationship‑building skills with both internal and external stakeholders.

If this sounds like you, please submit your resume and a cover letter of no more than 2 pages detailing how you might be the perfect candidate for this position. Applications close on 28th November 2025. References will be required from past employers who will be contacted after your prior consent.

For further information regarding this role, please email *************@stcats.com.au. If you wish to discuss the role, contact Shree Tatwadi, Director of Hospitality on 09442 0588.

St Catherine's reserves the right to close applications sooner should an outstanding candidate be identified.