Guest Service Supervisor

Aimbridge; Hollingbourne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality organization in Hollingbourne seeks a Guest Service Supervisor to oversee food and beverage operations. You will manage staff, develop menus, and ensure exceptional customer service standards. The ideal candidate has supervisory experience in the food and beverage sector and a commitment to delivering memorable guest experiences. Join us and shape the future of hospitality.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide

24/7 access to employee assistance programme

Uncapped incentives

Free staff parking

Qualifications

• Prior experience in delivering first class service in a food and beverage environment.
• Deep understanding of food and beverage industry standards and best practices.
• Commitment to delivering an exceptional guest experience.

Responsibilities

• Supervise food and beverage operations.
• Recruit and manage staff alongside Food and Beverage Manager.
• Develop menus and maintain inventory and budgets.

Skills

Exceptional communication

Organisational skills

People-oriented

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Access to hotel gym facilities
• Free staff parking

A day in the life of…

As Guest Service Supervisor you’ll be responsible for delivering when it comes to all things F&B, while supervising a large part of the hotels food and beverage operations. This includes partnering with the Food and Beverage Manager in recruiting and managing staff, ensuring high levels of customer service, developing menus, maintaining inventory and budgets, and enforcing health and safety regulations. You’ll also assist in monitoring industry trends, analysing sales and financial reports, and work with marketing and sales teams to promote the hotel's food and beverage offerings. The role requires exceptional communication, and organisational skills, as well as a strong knowledge of food and beverage standards and best practices.

You'll always work with Aimbridge’s four pillars of Food and Beverage in mind: People, Product, Guest, Performance.

What do we need from you?

• Prior experience in delivering first class service in a food and beverage environment
• A deep understanding of food and beverage industry standards and best practices.
• You’ll be an inspirational people orientated person, with first class communication, and organisational skills.
• You’ll be equipped with a commitment to delivering an exceptional guest experience and living through our brand standards

The ideal candidate will have experience in a bar supervisory position.

Please note that due to the nature of this role, candidates must be over the age of 18

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.