Guest Service Agent - Casual

Four Seasons Hotels and Resorts; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel chain in England seeks a Guest Services Attendant to create exceptional experiences for guests. The role involves greeting guests, assisting with inquiries, and maintaining lobby presence. A proactive and friendly attitude is essential. Previous customer service experience is preferred but not mandatory. The position offers excellent training and development opportunities, along with various employee benefits.

Benefits

Excellent training & career development opportunities

Free meals while on duty

Shuttle bus service

Annual themed employee party

Access to Wagestream

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Previous customer service or hotel experience is beneficial but not essential.

Responsibilities

• Greet guests on arrival with a genuine, friendly welcome.
• Assist with luggage, transport arrangements, and general enquiries.
• Provide accurate information about hotel services, facilities, and local attractions.

Skills

Communication and interpersonal skills

Attention to detail

Multitasking ability

Positive attitude

Customer service experience

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the Location

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop‑ups and event spaces with sustainable innovations throughout.

About the Role

We're looking for a warm, proactive, and service‑driven Guest Services Attendant to join our team. You'll be the first point of contact for guests, creating exceptional arrivals, heartfelt farewells, and everything in between. If you love making people feel welcome and enjoy a fast‑paced, guest‑focused environment, this could be the perfect role for you.

What you will do

• Greet guests on arrival with a genuine, friendly welcome
• Assist with luggage, transport arrangements, and general enquiries
• Maintain a polished lobby presence and support front‑of‑house operations
• Provide accurate information about hotel services, facilities, and local attractions
• Respond to guest requests promptly and professionally
• Work collaboratively with Reception, Concierge, and other departments to deliver seamless service
• Uphold brand standards and ensure a safe, clean, and inviting environment

What you will bring

• Naturally friendly, confident, and guest‑focused
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask
• Positive attitude with a passion for hospitality
• Previous customer service or hotel experience is beneficial but not essential
• Ability to work flexible hours, including evenings, weekends, and holidays

What we offer

• Excellent Training & Career development opportunities.
• Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.
• Shuttle bus service from the hotel between Fleet & Church Crookham.
• Opportunities to build a successful career with global potential!!
• Free uniform dry cleaning available.
• Annual themed employee party and many social, charitable & sporting events throughout the year.
• Access to Wagestream - salary advance benefit.
• Employee recognition programmes.