Guest Service Agent

Hotel Indigo - Reception; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company is seeking a passionate Guest Service Agent for their reception team. The ideal candidate should have at least 1 year of experience in a similar role, combining a pleasant personality with a professional attitude. Responsibilities include welcoming guests, coordinating front desk activities, and supervising the reception team. This position offers competitive benefits such as daily food allowance, pension scheme, and opportunities for growth within the company.

Benefits

Daily food allowance

Company pension scheme

Holidays

Employee assistance program

Discounted stays at other properties

Refer a friend scheme

Qualifications

• Minimum 1 year experience in a Front Office Role in a similar property.
• Positive attitude and excitement to be part of a fun team.
• Ability to deal efficiently with complaints and provide excellent service.

Responsibilities

• Act as the face of the company and ensure visitors receive a warm welcome.
• Coordinate front desk activities such as calls, reservations, and services.
• Supervise and lead the reception team to provide professional service.

Skills

Customer service

Complaint resolution

Team leadership

Communication

Job description

An exceptional opportunity has arisen for a passionate Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in Piccadilly Circus.

We are a passionate and creative company looking to bring innovation into our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced environment, then we would be delighted to hear from you.

With four hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant and energetic Guest Service Agent to join our team.

What you will be doing

You will act as the ‘face’ of our company and ensure visitors receive a heart-warming welcome. You will also coordinate all front desk activities, including calls, reservations and guests’ services.

As a Guest Services Agent, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. The ideal individual can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our reception team provides professional and friendly service to our customers and guests.

What are we looking for?

• A positive individual that is excited to be part of a fun Team
• Driven to deliver results
• Minimum 1 year in a Front Office Role in a similar property

What we offer you:

• Daily food allowance (non contractual) for days worked
• Company pension scheme
• Holidays
• Employee assistance program and counselling sessions (including close family members)
• Discounted stays at other properties
• Refer a friend scheme

Join Our Company!

You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking! There are plenty of opportunities for when you're ready to grow your career with us with excellent competitive benefits.

Prior experience within a similar role is essential and experience highly beneficial. The successful applicant must have the right to work in the United Kingdom to be considered for this role.

Apply ASAP if you want to join a fast-paced innovative UK company.