Guest Reservations Specialist – 4-Star Hotel & Growth

BLG - Front of House; Crawley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel located in Crawley is seeking a Reservation Agent to enhance guest communication and maximize sales. The successful candidate will demonstrate high-quality service, handle reservation requests, and provide insight into hotel features. Ideal applicants will possess strong organizational skills and a professional appearance. Previous experience in a similar role within a 4-star hotel is preferred. This position offers competitive salary and various employee perks including free meals, discounts, and recognition programs.

Benefits

Free meals on duty

Uniform provided and dry cleaned

Complimentary on-site parking

Discounted employee rates at Arora Hotels

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

UK attraction discounts

Life assurance scheme

Wage stream

Employee assistance programme

Employee recognition

Long service recognition award

Qualifications

• Proven experience in a similar role within a 4-star hotel is a significant advantage.
• High standard of written and spoken English required.
• Ability to remain calm under pressure.

Responsibilities

• Assist guests with reservation requests, changes, and cancellations.
• Answer questions about the hotel, facilities, and services.
• Input and access data in the reservations system.
• Maximize sales and room occupancy.

Skills

Excellent communication

Strong organizational skills

Multi-tasking

Attention to detail

Tools

Opera PMS

Marsha

Job description

A leading hotel located in Crawley is seeking a Reservation Agent to enhance guest communication and maximize sales. The successful candidate will demonstrate high-quality service, handle reservation requests, and provide insight into hotel features. Ideal applicants will possess strong organizational skills and a professional appearance. Previous experience in a similar role within a 4-star hotel is preferred. This position offers competitive salary and various employee perks including free meals, discounts, and recognition programs.