Guest Relations Executive - Guest Relations - Jumeirah Carlton Tower

Jumeirah; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury hotel in the City of Westminster is seeking a hospitality professional to ensure guests feel welcomed and comfortable. Responsibilities include greeting guests, handling dining reservations, and providing personalized service. The ideal candidate is a strong team player with excellent customer service skills. This role offers a competitive salary, private medical insurance, extra holiday for milestones, and ongoing training opportunities.

Benefits

Competitive salary

Life insurance

Private medical insurance

Extra holiday for milestones

Discounts on F&B and spa treatments

Employee assistance and wellness programmes

Qualifications

• Must be able to greet guests warmly and engage in friendly conversation.
• Ability to schedule dining reservations following established SOPs.
• Familiarity with menu and signature dishes is a plus.

Responsibilities

• Greet guests and ensure comfort upon arrival.
• Schedule dining reservations and coordinate special services.
• Provide personalized attention to guests and residents.

Skills

Team player

Proactive listener

Strong customer-service orientation

Job description

Responsibilities

• Greet guests warmly and engage in friendly conversation to ensure they feel comfortable and welcome upon arrival.
• Schedule dining reservations and coordinate special services or occasions such as anniversaries and birthdays, following Restaurant Reservations SOP.
• Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings efficiently, maintaining high standards.
• Escort guests to their tables, share names with relevant staff, match the dining pace, and present menus promptly after seating.
• Familiarise with the menu and signature dishes to answer guest queries, describe Chef specials, and recommend food and beverage pairings.
• Provide personalized attention to VIP and regular guests/residents, maintaining knowledge of their preferences, allergies, seating choices and privacy needs. Proactive approach to assist guests displaying positive body language.

Key Qualities

• Team player and proactive listener.
• Displays integrity in dealing with guests and colleagues.
• Respects values and cultural differences.
• Strong customer‑service orientation and ownership.

About the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences that bring joy to guests worldwide.

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies – a rare feature in London – alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa. Careers are made at Jumeirah, with opportunities for you to grow within the luxury hospitality industry.

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering “Stay Different” brand promise. Its award‑winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world‑class portfolio of 28 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Benefits

• Competitive salary + excellent service charge and incentive scheme.
• Life insurance, private medical insurance, pension scheme.
• Extra holiday for milestone and significant birthdays.
• Discounts on F&B and spa treatments, including restaurant and resort rates.
• Meals on duty and dry cleaning of uniform or business attire.
• Employee assistance and wellness programmes (wellness benefits, Chiropodist, flu jabs, etc.).
• Taxi service after hours, cycle scheme, travel card season ticket loan, dental cash‑back plan, eye test discounts.
• Internal and external transfer schemes.
• Social events & recognitions programmes, ongoing training & development.
• Wedding/baby gift, company sick pay.