Guest Relations Agent

Sutton Hotel Collection; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prestigious hospitality chain in London is seeking a Guest Relations Agent to ensure exceptional guest experiences in a 5-star setting. You will enhance satisfaction with personalized amenities, manage communications effectively, and host the executive lounge. This role offers comprehensive benefits including free hotel breaks and extensive learning opportunities.

Benefits

Free Hotel Breaks

Leisure Passes

Enhanced Maternity and Paternity Leave

Membership with the Institute of Hospitality

Subsidised Learning Courses

Qualifications

• Strong communication and interpersonal skills.
• Impeccable attention to detail.
• Ability to manage correspondence efficiently.

Responsibilities

• Ensure exceptional guest experience from reservation to departure.
• Add personalized amenities to rooms.
• Host the executive lounge space.

Job description

Overview

At the iconic Athenaeum of 116 Piccadilly, Mayfair, you’ll be working with us to deliver our famous five-star service while keeping our independent & unique spirit at heart. We have 162 rooms, including 18 townhouse residences, three meeting spaces, a bar and restaurant, featuring seasonal menus championing the very best local, sustainable produce and a decadent afternoon tea, we’re a lively place to work.

Our People

The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

Our Benefits

We want to share the Sutton Hotel Collection’s values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive, when you join us:

• Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
• Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms, regular on and off-site social events and celebrations and cycle to work scheme.

Our Opportunity

As a Guest Relations Agent at our esteemed 5-star hotel, you will play a pivotal role in ensuring an exceptional guest experience from the moment of reservation to departure. Your responsibilities will include enhancing guest satisfaction by adding personalised amenities to rooms, demonstrating an impeccable eye for detail in all guest interactions, managing email correspondence efficiently, sending pre-arrival communications, hosting our executive lounge space, and leveraging your creativity to exceed guest expectations.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place