Guest Experience Specialist - Apprenticeships & Perks

Kew Green Hotels; Sandiacre; On-site; GBP 21,000 - 27,000; Full time

Job summary

A leading hotel management company in Sandiacre is seeking a Guest Service Assistant to enhance guest experience across various hotel functions. You will be trained for roles from reception to food and beverage, ensuring a welcoming environment. Strong communication and a proactive approach are essential. This role offers career development opportunities along with discounts on hotel stays and use of leisure facilities.

Benefits

Career development through funded apprenticeships

Discounts on hotel stays and major retailers

Free use of gyms and leisure facilities

24/7 access to wellbeing and legal support

Qualifications

• A genuine passion for people and hospitality.
• Experience is not essential, but valued.
• Ability to work well in a team.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service.
• Maintain cleanliness and presentation across all guest areas.

Skills

Strong communication skills

Proactive approach

Comfortable using technology

Tools

MS Office

Job description

A leading hotel management company in Sandiacre is seeking a Guest Service Assistant to enhance guest experience across various hotel functions. You will be trained for roles from reception to food and beverage, ensuring a welcoming environment. Strong communication and a proactive approach are essential. This role offers career development opportunities along with discounts on hotel stays and use of leisure facilities.