Guest Experience Pro | Hospitality that Shines

Marriott Hotels Resorts; West Drayton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global hospitality company in West Drayton is seeking a full-time position to enhance guest experiences. In this role, you'll manage check-ins and check-outs, ensuring guests feel welcome while providing essential information about services and local attractions. The ideal candidate should have a warm demeanor, team-first attitude, and flexibility to handle multiple tasks. Opportunities for growth and development are available, along with attractive perks and benefits.

Benefits

Competitive rate of pay

Upsells and guest referral incentives

Complimentary car park

Complimentary uniforms

Dental and Eye care benefits

Paid meal break and free meals on duty

Wellbeing programs

Learning and development opportunities

Discounts on hotel rooms

Recognition programs

Graduate programs

Qualifications

• Warm people-oriented demeanor required.
• Flexibility and multi-tasking ability essential.
• Ability to stand, sit, or walk for extended periods.

Responsibilities

• Process guest check-ins and check-outs.
• Coordinate with housekeeping for room readiness.
• Answer guest inquiries and provide information.

Skills

Bilingual

People-oriented demeanor

Problem-solving skills

Positive outlook

Job description

A leading global hospitality company in West Drayton is seeking a full-time position to enhance guest experiences. In this role, you'll manage check-ins and check-outs, ensuring guests feel welcome while providing essential information about services and local attractions. The ideal candidate should have a warm demeanor, team-first attitude, and flexibility to handle multiple tasks. Opportunities for growth and development are available, along with attractive perks and benefits.