Guest Experience Leader: Craft Memorable Stays

The Met Hotel Leeds; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality provider in Leeds is seeking a dedicated Guest Experience Manager. This role involves overseeing guest experiences, enhancing service culture, and leading a dynamic team in a newly renovated hotel. Candidates should have a passion for hospitality, strong leadership skills, and previous guest-facing experience. If you want to make a real impact and craft memorable experiences, apply now for a chance to contribute to our exciting transformation.

Benefits

Competitive salary

Performance incentives

Discounted hotel rates

Enhanced maternity leave

Course sponsorship

Free meals on duty

Qualifications

• Previous experience in a guest-facing hotel role, ideally with supervisory experience.
• Genuine passion for crafting memorable, personalized experiences.
• Strong organizational and multitasking abilities in a fast-paced environment.

Responsibilities

• Deliver warm and proactive service at every stage of the guest journey.
• Curate guest arrival, in-stay, and departure experiences.
• Respond to guest feedback, ensuring they feel valued.

Skills

Guest-facing hotel experience

Leadership skills

Organizational abilities

Problem-solving skills

Excellent communication

Tools

Opera hotel management software

Job description

A leading hospitality provider in Leeds is seeking a dedicated Guest Experience Manager. This role involves overseeing guest experiences, enhancing service culture, and leading a dynamic team in a newly renovated hotel. Candidates should have a passion for hospitality, strong leadership skills, and previous guest-facing experience. If you want to make a real impact and craft memorable experiences, apply now for a chance to contribute to our exciting transformation.