Guest Experience Leader | Brand Ambassador & Service Innovator

Melia Hotels International S.A.(Meliá); Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hotel chain in Greater London is seeking a Guest Experience Manager, who will act as the brand ambassador ensuring outstanding guest experiences. Responsibilities include leading the Guest Service Line team, delivering personalized guest experiences, and managing hotel operations. The ideal candidate has at least 2 years of management experience, strong leadership skills, and a relevant university degree. This role offers a great opportunity for professional growth in a supportive environment.

Benefits

My MeliáRewards program

Flexible compensation and discounts

Qualifications

• Minimum 2 years’ management experience in a Guest Experience or similar function.
• Strong knowledge of hotel operations and brand standards.
• Confident and inspiring leadership style.

Responsibilities

• Act as the hotel’s brand ambassador, ensuring full implementation of brand standards.
• Deliver personalised guest experiences by anticipating needs.
• Lead and manage the Guest Service Line team.

Skills

Leadership

Communication

Organization

Guest Experience

Education

University degree in Tourism, Hospitality, Marketing or similar

Tools

Hotel management systems

Guest experience tools

Job description

A leading hotel chain in Greater London is seeking a Guest Experience Manager, who will act as the brand ambassador ensuring outstanding guest experiences. Responsibilities include leading the Guest Service Line team, delivering personalized guest experiences, and managing hotel operations. The ideal candidate has at least 2 years of management experience, strong leadership skills, and a relevant university degree. This role offers a great opportunity for professional growth in a supportive environment.