Guest Experience Lead – Fine Dining & Wine Service

Malmaison Hotel Du Vin Holdings Limited; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hotel group in Bristol is seeking a personable Waiter/Waitress to provide exceptional guest service at The Avon Gorge Hotel. In this permanent full-time role, you will engage directly with guests, ensuring they have memorable dining experiences while working within a supportive team environment. Competitive compensation includes hourly pay and additional perks. The ideal candidate is passionate about hospitality, experienced, and thrives in a vibrant atmosphere.

Benefits

Generous staff discounts on food, drink & stays

Free meals on duty

Employee recognition schemes

Uniform provided

Wellness & National Campaign Days calendar

Cycle to work scheme

Referral schemes that pay up to £1500

Healthcare Cash Plans

Qualifications

• Passionate and energetic individual who loves delivering great guest experiences.
• Confident, approachable, and professional demeanor.
• Ability to work well under pressure in a busy environment.

Responsibilities

• Deliver outstanding service and create a warm atmosphere.
• Work closely with kitchen and management for smooth service.
• Ensure every guest leaves smiling.

Skills

Great guest experiences

Confident and approachable

Ability to work under pressure

Interest in hospitality and food & wine

Job description

A prestigious hotel group in Bristol is seeking a personable Waiter/Waitress to provide exceptional guest service at The Avon Gorge Hotel. In this permanent full-time role, you will engage directly with guests, ensuring they have memorable dining experiences while working within a supportive team environment. Competitive compensation includes hourly pay and additional perks. The ideal candidate is passionate about hospitality, experienced, and thrives in a vibrant atmosphere.