Guest Experience Lead & Duty Manager (Hotel Ops)

Premier Inn; Newbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Newbury is seeking an experienced Duty Manager to lead the team and ensure exceptional guest experiences. The role involves managing day-to-day operations, overseeing safety standards, and developing team members. Successful candidates should have a proven track record in leadership, ideally within the retail or hospitality sectors. The position offers a full-time contract with a pay rate of up to £13.36 per hour. Join a company that values training, career growth, and employee benefits.

Benefits

Discounts on hotel stays

Pension and saving schemes

Whitbread Benefits Card - discounts on meals and shops

Qualifications

• Proven leadership skills relevant to managing teams in retail or hospitality.
• Experience delivering outstanding customer service.
• Ability to manage health & safety standards.

Responsibilities

• Lead and manage a team to ensure a smooth hotel operation.
• Ensure high standards of safety and guest experience.
• Train and support team members in their roles.

Skills

Leadership

Customer Experience

Communication

Organizational Skills

Job description

A leading hotel chain in Newbury is seeking an experienced Duty Manager to lead the team and ensure exceptional guest experiences. The role involves managing day-to-day operations, overseeing safety standards, and developing team members. Successful candidates should have a proven track record in leadership, ideally within the retail or hospitality sectors. The position offers a full-time contract with a pay rate of up to £13.36 per hour. Join a company that values training, career growth, and employee benefits.