Guest Experience & Front Office Manager

AccorHotel; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel chain in the United Kingdom is seeking a Guest Service Manager to oversee daily operations and ensure high guest satisfaction. The role involves managing the Front Office and Food and Beverage teams, promoting hotel services, and maintaining compliance with health regulations. Ideal candidates will possess strong leadership abilities and excellent customer service skills, along with flexibility in working hours including weekends. Join us to create exceptional experiences for our guests.

Benefits

28 days paid holiday (pro rata)

Employee discount programme

Contributory pension scheme

Free meals on duty

50% Discount on Food and Beverage

Full access to the Leisure Club

Qualifications

• Strong leadership skills and ability to manage front of house operations.
• Excellent customer service with a positive attitude.
• Flexibility to work various shifts, including weekends.

Responsibilities

• Manage guest satisfaction and recognize loyalty members.
• Supervise Front Desk and Food & Beverage operations.
• Ensure compliance with health and safety regulations.

Skills

Culinary Experience

Hotel Experience

Guest Relations Experience

Management Experience

Food Service

Bartending

Supervising Experience

Restaurant Experience

POS

Micros POS

Taleo

Hospitality Experience

Job description

A leading hotel chain in the United Kingdom is seeking a Guest Service Manager to oversee daily operations and ensure high guest satisfaction. The role involves managing the Front Office and Food and Beverage teams, promoting hotel services, and maintaining compliance with health regulations. Ideal candidates will possess strong leadership abilities and excellent customer service skills, along with flexibility in working hours including weekends. Join us to create exceptional experiences for our guests.