Guest Experience Expert – Front of House (Hotel)

DHY - Front Desk; Copmanthorpe; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel in the UK is seeking a Guest Experience Expert to enhance the guest journey by providing exceptional service during check-ins and throughout their stay. You will address guest needs proactively, maintain professionalism, and ensure a memorable experience. This position includes various benefits such as discounted rates, free meals during shifts, and opportunities for learning and development. Join our team and make a difference in our guests' experiences.

Benefits

Discounted room rates

Discount on food & beverage

Free use of the Leisure Club

Access to discounts with top brands

Free meal during shifts

Staff parking during shifts

Learning & Development opportunities

Employee Assistance Programme

Dedicated benefits website

Qualifications

• Strong communication skills and ability to connect with guests.
• Ability to maintain a professional appearance and adhere to company policies.
• Flexible and proactive approach to guest service.

Responsibilities

• Deliver memorable guest experiences during check-in and check-out.
• Address guest requests and operational needs effectively.
• Uphold safety and quality standards while maintaining professionalism.

Job description

A leading hotel in the UK is seeking a Guest Experience Expert to enhance the guest journey by providing exceptional service during check-ins and throughout their stay. You will address guest needs proactively, maintain professionalism, and ensure a memorable experience. This position includes various benefits such as discounted rates, free meals during shifts, and opportunities for learning and development. Join our team and make a difference in our guests' experiences.