Guest Experience Assistant Manager

Doyle Collection; Westbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel chain in the UK is seeking a Guest Experience Assistant Manager for The Westbury Hotel in Dublin. This role requires experience in luxury hospitality, strong communication skills, and a passion for delivering exceptional guest experiences. Responsibilities include supporting the Guest Experience Manager, handling guest inquiries, and collaborating with various departments to enhance service standards. Attractive perks include generous leave, discounted hotel stays, and personal development opportunities.

Benefits

30 days of holiday including public holidays

Free meals on duty

Discounted hotel rooms

50% off food when dining

In-house training for personal development

Reward and recognition programmes

Cycle to Work scheme

Staff summer and Christmas parties

Qualifications

• Experience in luxury hospitality.
• Strong communication and problem-solving skills.
• Passion for delivering outstanding guest experiences.

Responsibilities

• Support the Guest Experience Manager in ensuring a seamless and memorable guest journey.
• Address and resolve guest inquiries and complaints with a focus on exceeding expectations.
• Collaborate with various departments to maintain and elevate service standards.
• Monitor guest feedback and implement improvements.

Skills

Strong communication skills

Problem-solving skills

Experience in luxury hospitality

Passion for delivering outstanding guest experiences

Job description

Overview

Guest Experience Assistant ManagerJoin The Westbury Hotel, a luxury destination in Dublin, as our Guest Experience Executive Assistant. We're seeking a dedicated professional to help create exceptional, personalised experiences for our guests.

Responsibilities

• Support the Guest Experience Manager in ensuring a seamless and memorable guest journey.
• Address and resolve guest inquiries and complaints with a focus on exceeding expectations.
• Collaborate with various departments to maintain and elevate service standards.
• Monitor guest feedback and implement improvements to enhance overall guest satisfaction.

Qualifications

• Experience in luxury hospitality.
• Strong communication and problem-solving skills.
• Passion for delivering outstanding guest experiences.
• If you're passionate about creating unforgettable experiences and thrive in a luxury environment, why not apply?

Perks

• 30 days of holiday including public holidays, increasing to 35 with length of service
• Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers
• Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
• 50% off food when dining with the Doyle Collection
• Great location with easy access to public transport
• In-house training team dedicated to your personal development
• Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!)
• Save money with our Cycle to Work scheme and plan for your future with our pension
• Staff summer parties, Christmas parties and regular team get togethers
• Plus more ...

About The Westbury / The Doyle Collection

The Westbury, Dublin: The Westbury blends tradition with contemporary flair. A member of The Leading Hotels of the World, we surround our guests in sophistication and style and place them at the centre of Dublin's social and cultural riches. The Doyle Collection: The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. We are proud to be recognised as a best large workplace with inclusion and diversity as key to our culture. All our team members have the opportunity to thrive with an equal opportunities employer.