GUCCI Client Engagement Coordinator

Gucci Ltd.; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury retail company in the United Kingdom seeks a professional for CRM and client engagement coordination. This role involves translating guidelines into actionable plans, managing campaign calendars, and monitoring local KPIs. Ideal candidates will possess strong analytical and communication skills, with experience in retail operations. Proficiency in CRM tools and Microsoft Office is essential. Applicants should be fluent in English, with additional languages advantageous. This is a full-time position starting on February 2, 2026.

Qualifications

• Experience in CRM, clienteling, customer experience, or retail operations, preferably in luxury.
• Ability to interpret customer data and KPIs accurately.
• Strong attention to detail and organizational skills.

Responsibilities

• Translate CRM guidelines into actionable plans for local market.
• Manage campaign calendars and customer targeting based on directives.
• Coordinate event invitations and follow-ups.
• Track local KPIs such as client reactivation and retention.

Skills

CRM experience

Analytical skills

Communication skills

Organizational skills

Fluency in English

Tools

Microsoft Office tools

Job description

Description

Key Responsibilities

• Translate EMEA Client Engagement and CRM guidelines into actionable plans for the local market
• Support in managing campaign calendars, segmentation, and customer targeting based on regional directives
• Work closely with Hub and regional teams to define client selection according to event / activations in store
• Coordinate invitations, follow-ups, and post-event performance measurement
• 360° support local activations, gifting and organization and be present to specific events according to local needs
• Ensure consistency, quality, and best-in-class execution of engagement initiatives across stores and the market
• Monitor adoption of clienteling practices and facilitate continuous improvement
• Ensure all clienteling activities are meaningful, relevant, and well-documented
• Track local KPIs (e.g., client reactivation, recruitment, retention, campaign conversion, outreach performance)
• Participate in regional meetings, share feedback and best practices, and ensure local alignment with regional strategies

Key Requirements

• Solid and consolidated experience in CRM, clienteling, customer experience, or retail operations (luxury background preferred)
• Strong analytical skills and ability to interpret customer data and KPIs
• Excellent communication and interpersonal skills, with a collaborative mindset
• High attention to detail and strong organizational abilities
• Proficiency with CRM and Microsoft Office tools
• Fluent in English; additional languages are an advantage

Job Type

Regular

Start Date

2026-02-02

Schedule

Full time

Organization

Gucci Ltd.